What are the responsibilities and job description for the Night Auditor position at O'Reilly Hospitality Management, LLC?
Company Overview
O'Reilly Hospitality Management, LLC is an innovative and award-winning hospitality company dedicated to delivering outstanding guest experiences. Since our inception, we have expanded to manage a diverse portfolio of hotels and hospitality properties across multiple states, driven by a passion for excellence, sustainability, and community engagement. Join a team that values teamwork, innovation, and making a positive impact in the world of hospitality.
Job Summary
We are seeking an energetic and detail-oriented Night Auditor to join our dynamic team. In this vital role, you will oversee overnight front desk operations, ensure accurate financial reporting through nightly audits, and provide exceptional guest service during the late hours. Your proactive approach will help maintain smooth hotel operations while creating a welcoming environment for our guests. This paid position offers an exciting opportunity to develop your skills in hotel management and customer service in a vibrant hospitality setting.
Duties
- Manage all front desk functions during the overnight shift, including check-ins, check-outs, and guest inquiries
- Conduct nightly audits of guest accounts, reservations, and financial transactions using property management systems such as OPERA or similar platforms
- Ensure all hotel emergency procedures are followed promptly and accurately in case of incidents or safety concerns
- Handle phone communication with professionalism, providing information and resolving guest issues efficiently
- Maintain accurate records of daily revenue, expenses, and other financial data for reporting purposes
- Assist with guest relations by addressing concerns with a friendly attitude and problem-solving skills
- Support the overall cleanliness, organization, and security of the front desk area during your shift
Qualifications
- Previous experience in hospitality management or front desk operations preferred; hotel experience is highly valued
- Familiarity with property management systems (PMS), especially OPERA or similar platforms
- Strong customer service skills with excellent phone etiquette and communication abilities
- Ability to handle night audit procedures accurately while maintaining attention to detail
- Multilingual or bilingual abilities are a plus for serving diverse guests effectively
- Knowledge of hotel emergency procedures and guest relations best practices
- Demonstrated problem-solving skills and ability to manage client communication professionally
Join us as a Night Auditor and become an essential part of delivering memorable experiences while advancing your career in hospitality!
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person