What are the responsibilities and job description for the Parts Specialist position at O'Reilly Auto Parts?
Job Title: Parts Specialist
Job Summary
We are seeking a highly skilled and customer-focused Parts Specialist to provide exceptional service to our retail and installer customers. The successful candidate will support store management in achieving assigned tasks and contribute to the overall success of our organization.
Essential Job Functions
- Follow and promote all company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
- Promptly greet retail/walk-in customers in a friendly and courteous manner, assisting them in selecting merchandise.
- Assist managers and/or installer service specialists in serving professional customers as needed.
- Complete assigned company training relevant to position.
- Provide excellent phone service to customers by answering calls according to company policy, accurately looking up parts, quoting prices, recommending premium items, and offering the Low-Price Guarantee.
- Maintain and secure the cash drawer, accepting cash and checks, making change, and processing credit card transactions.
- Process exchanges and returns for credit in a friendly manner, following company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting, and facing.
- Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns for shipment, assisting with monthly stock adjustments, and inventory cycle counts.
- Operate brake lathe and other store test equipment after completing required training and meeting company requirements.
- Perform in-store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, replacing headlight capsules, etc.
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
Skills/Education/Knowledge/Experience/Abilities
Required:
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Must be able to multitask, handling customers on the phone and in the store simultaneously.
Desired:
- Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
- ASE certification.
- Fluency in multiple languages, with Spanish being highly desired.
Total Compensation Package
- Competitive Wages & Paid Time Off.
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for Career Growth.
O'Reilly Auto Parts is an equal opportunity employer.
