What are the responsibilities and job description for the Learning Facilitator & Support Specialist position at O'Reilly Auto Parts?
The Facilitator & Support Specialist plays a dual role in delivering high-quality learning experiences and strengthening team member engagement by supporting the Learning and Development Team. This role is responsible for facilitating leadership and professional development programs across the organization (retail, distribution, and corporate) and driving cross-functional collaboration between programs to align with company objectives. This position contributes to building a culture where team members feel connected, valued, and equipped to grow, supporting the Company’s commitment to being a preferred employer in every market we serve.
Key Responsibilities
Facilitation & Learning Delivery (Primary Focus)
Facilitate engaging, high-impact learning experiences (in-person and virtual) for leaders and team members at all levels.
Deliver leadership development programs, onboarding sessions, and skill-building workshops aligned to business needs.
Create an interactive learning environment that encourages participation, reflection, and real-world application.
Adapt facilitation style to meet the needs of various audiences across retail, distribution, and corporate settings.
Partner with instructional design teams to provide feedback and continuously improve program content and delivery.
Support train-the-facilitator efforts to ensure consistency and quality across facilitators.
Learning & Development Support
Support the planning, coordination, and execution of leadership development programs, onboarding, and learning initiatives across retail, distribution, and corporate environments
Assist facilitators and program leaders with logistics, materials, scheduling, and communications to ensure seamless delivery of learning experiences
Manage learning operations, including participant tracking, session feedback, and program effectiveness data to support continuous improvement
Partner with L&D leaders to align learning experiences with business priorities, team member development goals, and organizational strategy
Track and support Team Member Network Group (TMNG) engagement, participation, and outcomes.
Promote pages for all TMNGS, including monitoring and participating in group communications.
Provide excellent customer service when answering department phones, screening calls, and supporting phone coverage for HR and Training.
Skills/Education/Experience
Bachelor’s degree in Human Resources, Organizational Development, Education, or related field (or equivalent experience)
2–5 years of experience in facilitation, training, learning & development, or related field
2 Years of leadership and managing teams
Experience Supporting Team Member Engagement Efforts Preferred
Strong facilitation skills with the ability to engage various audiences
Excellent communication and interpersonal skills
Ability to manage multiple priorities and work in a fast-paced environment
Comfortable facilitating both in-person and virtual sessions
High level of self-motivation and the ability to work independently
Outstanding interpersonal, written, and verbal communication skills
Strong organizational skills and attention to detail with the ability to maintain a high level of confidentiality
Excellent ability to establish and maintain collaborative relationships with business partners at all levels, virtually and in person
Must present a professional company image and positive attitude at all times
Flexibility to travel
Key Skills & Competencies
Facilitation & Presentation Skills
Relationship Building & Collaboration
Communication & Influence
Organizational & Project Management Skills
Adaptability & Learning Agility
Team Member Engagement & Experience
Business Acumen (understanding of retail, distribution, and corporate environments)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
Key Responsibilities
Facilitation & Learning Delivery (Primary Focus)
Facilitate engaging, high-impact learning experiences (in-person and virtual) for leaders and team members at all levels.
Deliver leadership development programs, onboarding sessions, and skill-building workshops aligned to business needs.
Create an interactive learning environment that encourages participation, reflection, and real-world application.
Adapt facilitation style to meet the needs of various audiences across retail, distribution, and corporate settings.
Partner with instructional design teams to provide feedback and continuously improve program content and delivery.
Support train-the-facilitator efforts to ensure consistency and quality across facilitators.
Learning & Development Support
Support the planning, coordination, and execution of leadership development programs, onboarding, and learning initiatives across retail, distribution, and corporate environments
Assist facilitators and program leaders with logistics, materials, scheduling, and communications to ensure seamless delivery of learning experiences
Manage learning operations, including participant tracking, session feedback, and program effectiveness data to support continuous improvement
Partner with L&D leaders to align learning experiences with business priorities, team member development goals, and organizational strategy
Track and support Team Member Network Group (TMNG) engagement, participation, and outcomes.
Promote pages for all TMNGS, including monitoring and participating in group communications.
Provide excellent customer service when answering department phones, screening calls, and supporting phone coverage for HR and Training.
Skills/Education/Experience
Bachelor’s degree in Human Resources, Organizational Development, Education, or related field (or equivalent experience)
2–5 years of experience in facilitation, training, learning & development, or related field
2 Years of leadership and managing teams
Experience Supporting Team Member Engagement Efforts Preferred
Strong facilitation skills with the ability to engage various audiences
Excellent communication and interpersonal skills
Ability to manage multiple priorities and work in a fast-paced environment
Comfortable facilitating both in-person and virtual sessions
High level of self-motivation and the ability to work independently
Outstanding interpersonal, written, and verbal communication skills
Strong organizational skills and attention to detail with the ability to maintain a high level of confidentiality
Excellent ability to establish and maintain collaborative relationships with business partners at all levels, virtually and in person
Must present a professional company image and positive attitude at all times
Flexibility to travel
Key Skills & Competencies
Facilitation & Presentation Skills
Relationship Building & Collaboration
Communication & Influence
Organizational & Project Management Skills
Adaptability & Learning Agility
Team Member Engagement & Experience
Business Acumen (understanding of retail, distribution, and corporate environments)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.