What are the responsibilities and job description for the Administrative Case Manager - Bilingual (Spanish/ English) Preferred position at O.R.E.A, LLC?
About us
O.R.E.A, LLC is a small business in Silver Spring, Maryland. We are innovative, creative, and professional, and our mission is to support clients through counseling, education, and treatment.
Our work environment includes:
- Safe work environment
- Casual work attire
Job Summary
O.R.E.A, LLC is seeking a dependable, organized, and compassionate Administrative Assistant Case Manager to support clients throughout the treatment process while ensuring smooth day-to-day office operations.
This role combines administrative support, client coordination, and case management responsibilities. The ideal candidate will be comfortable working directly with clients, maintaining accurate records, coordinating with staff and outside stakeholders, and helping identify and reduce barriers to treatment. A high level of professionalism, confidentiality, and attention to detail is essential.
Key Responsibilities
- Provide administrative support to the owner, clinical director, office manager, and clinicians
- Answer phones and respond to program-related questions
- Support daily office operations
- Schedule intake assessments and other client appointments
- Collect and record client fees
- Update client payment records and prepare bank deposits
- Enter and maintain accurate information in the Electronic Medical Record (EMR) system
- Verify daily group logs for accuracy
- Maintain a client caseload to track attendance, treatment compliance, and billing/payment concerns
- Meet with clients individually to assist with treatment planning
- Document progress notes and ensure treatment plans and group notes are completed on time
- Work collaboratively with clinicians and leadership to identify solutions for clients needing additional support
- Help identify and address barriers to treatment, including attendance, legal, and clinical challenges
- Communicate and coordinate with outside stakeholders such as attorneys, probation officers, insurance providers, and billing entities
- Attend staff meetings and complete all required trainings
- Maintain compliance with HIPAA and confidentiality requirements
Qualifications
- Associate’s degree in a behavioral health field or experience preferred
- Knowledge of substance use disorders and co-occurring disorders preferred
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Strong administrative and organizational skills
- Ability to manage multiple priorities and meet deadlines
- Comfortable using technology and able to learn new software systems
- Experience with EMR systems preferred
- Ability to maintain strict confidentiality and handle sensitive information professionally
What We’re Looking For
The ideal candidate is:
- Reliable and detail-oriented
- Professional and compassionate
- Able to work independently and as part of a team
- Comfortable working with diverse populations
- Committed to supporting clients in a respectful, encouraging, and culturally responsive manner
Compensation
Hourly rate is negotiable and based on experience.
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Work Location: In person
Salary : $20 - $22