What are the responsibilities and job description for the Customer Service Representative (on-site) position at O'Quinn Insurance?
Job Overview
At O'Quinn Insurance, everything we do is rooted in our Core Values:
Outgoing - Brings positivity and engages well with clients and teammates
Quality - Produces excellent work with attention to detail
Understanding - Listens with empathy and compassion
Impact - Makes a difference within the team and community
Never Stop Learning - Embraces development and continued education
No Nonsense - Stays focused, efficient, and results-driven
Customer service representatives for O'Quinn Insurance communicate with clients daily. Representatives will generate leads from current customers, make policy changes, and assist call-ins with their insurance needs. Team members receive bonuses for generating leads from current customers and there is no limit to the amount of bonus they are eligible to receive. Representatives will go through training in insurance, customer service, and our industry leading systems. No insurance knowledge is required for this position.
- Fully trained/validated in 90 days
- Uncapped bonus structure
- Paid time off, holidays off, weekends off
- Health insurance
- Remote work availability
- All work equipment provided including laptop, phone, external monitors, etc.
- 4-40, 2-20, or 20-44 license is NOT required prior to starting. Agency will pay licensing costs.
Candidates do not need to have their insurance license in order to apply for this position. We will pay for 100% of licensing cost.
This position will be located in our Palm Coast office at 1499 Palm Coast Parkway NW, Ste F, Palm Coast, FL 32137
Salary Range: $40,000.00 - $65,000.00 per year
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)Flexible Schedule
Health Insurance
Mon-Fri Schedule
Birthday Celebrations
Incentive Programs
Evenings Off
Paid Holidays
Hands on Training
Appreciation lunches
Home/work life balance
Equipment provided
Leave early on Fridays
Licensing paid for by company
Community events
Incentive programs
Career Growth Opportunities
Work from Home
Requirements
- Work from home criteria: Must have 2-20 or 20-44 license and meet agency performance standards
- Strong computer knowledge
- Polite, well spoken, approachable demeanor
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable
- Demonstrate our core values
Responsibilities
- Service existing clients
- Answer inbound calls and conduct outbound calls
- Generate leads from existing clients
- Retain current clients through excellent customer service
- Perform endorsements
About Us
O'Quinn Insurance is family owned and operated serving Volusia and Flagler counties since 1974. We offer personal and commercial lines of insurance. As the largest insurance agency in the area, we are proud to represent over 95% of the carriers in the state. We protect what matters most.
Join our team to experience a hands-on environment with the opportunity to work your way to the top. We want our staff to feel fulfilled and enjoy working in our office. Help our company grow and continue to succeed - apply today!
Salary : $40,000 - $65,000