What are the responsibilities and job description for the Account Manager position at O'Neil Printing?
We are seeking a Senior Account Manager to manage a large portfolio of accounts in addition to developing and executing strategies to achieve revenue targets and business objectives.
This individual will report directly to the Client Service Manager and will work closely with the Business Development team in all supporting activities including, but not limited to, ensuring best-in-class service is at the forefront of every customer contact, identifying new business opportunities within assigned accounts and the management of customer programs. This role is a brand ambassador to both current and prospective customers and requires an energetic personality, the ability to manage multiple customers and programs at the same time, and is the client advocate internally across all teams.
Roles & Responsibilities
- Primary contact for an assigned group of key customers and programs
- Develop and implement account plans and strategic initiatives to drive revenue and business objectives
- Proficient in building and maintaining strong relationships with clients, establishing trust and rapport through effective communication
- Strong interpersonal skills, including active listening, empathy, and emotional intelligence, enabling effective communication with clients from diverse backgrounds
- Aligns closely with the Sr. VP of Sales and Sales Executives to identify organic growth opportunities within existing account portfolio
- Analyze market trends and competitor activity to identify growth opportunities
- Negotiate contracts and pricing with clients to ensure mutually beneficial outcomes
- Utilize internal systems and processes to create estimates and proposals for clients
- Collaborate with cross-functional teams including marketing, technology, and operations to coordinate selling efforts and ensure delivery of products and services meeting or exceeding agreed-upon SLAs
- Assist with O’Neil Direct Storefront (web-to-print) project management including the on-boarding process and customer reporting
- Manage and track account activity within the company’s CRM system
- Responsible for working with accounting for client billing
- Participate in continuous improvement process as a client advocate internally
Qualifications
- Bachelor’s degree and/or 5 years in client services or sales, preferably within print or print-related industries
- Project experience in mailing, wide format, and knowledge in bookbinding such as hardbound, perfect bound, and saddle-stitching to name a few.
- Demonstrated success in a fast-paced, deadline-driven environment
- Advanced computer skills; experience in Microsoft Office Suite and production management systems
- Ability to work independently and as part of a team
- Strong organizational skills and excellent attention to detail is a must
- Solid written, communication, and presentation skills
- Experience with quoting and estimating in a printing and mailing environment is a plus