Sales Service Coordinator

Company Description

About O-I

Remember the last time you opened a bottle of champagne? A cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass containers than anyone in the world. 

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high-quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. 

Why do you want to apply? The OIPS operations is striving to be  a world-class packaging solutions distributor and to become the model for engaging small and emerging customers for O-I globally.  O-I is a company that is committed to fostering an inclusive environment and offers opportunity for growth and advancement

Job Description

The Sales Service Coordinator administers world class customer service while adhering to all internal and external guidelines (e.g., customer contracts, company policies and procedures, etc.)Through effective and efficient use of our company resources (e.g., manufacturing assets, systems and software, support staff). Other requirements include the development and maintenance of strong and positive partnerships with customers and internal business partners. This position contributes to the success of O-I Packaging Solutions (PS) strategic business priorities by providing service levels that improve operational excellence for our company and our customers.

The Sales Service Coordinator will:

• Provides internal business partners with insight on customers’ requirements, expectations and other pertinent competitive information.
• Consistently follows order entry processes and procedures to ensure order entry accuracy.
• Regularly reviews open orders to ensure completion through billing.
• Collaborates with internal business partners to support the management of customers’ glass container needs/requirements against production, shipments and inventory (PSI). Provide reports as needed.
• Responsible for logging customer complaints and collaborating with Credit Analysts concerning claims
• Facilitate unplanned repacks
• Communicate priority crossings to Operations.
• Generates customer specific reports (e.g., finished good and packaging material inventory, sales, and shipments), 
• Communicates Customer Owned Packaging requirements to the customer.  
• Support Sales Management on New Business Development (e.g., sample orders, stock price list quote)
• Contributes to overall sales and margin improvement by identifying and capturing margin leakage opportunities, e.g., out-of-pattern shipment, less-than-minimum run-up charge, over-aged inventory.
   

  SCOPE AND IMPACT 
  The SSC is the primary point of contact between OIPS and our customers. SSC's must maintain a positive attitude, coordinate customer service functions, and engage the appropriate internal business partners to meet/exceed customers’ requirements.

Qualifications

• College degree preferred, high school or GED required
• Two years minimum experience in sales and/or customer service working in a fast paced and stressful environment.
• Demonstrated experience in problem solving.
• Strong communication & organizational skills.
• Detailed oriented
• Self-motivated with the ability to learn quickly.
• Strong/proficient computer skills, including Microsoft Office with emphasis on Excel and Outlook.
• SAP experience preferred.

Must be able to perform the essential functions of the job with or without reasonable accommodation.

Additional Information

What O-I Offers:

Salary Range:  The expected salary range for this position is between $61,000 - $67,000.   Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law.

O-I offers a very generous benefit package – some of the highlights are: 

• Vacation time and paid holidays  
• Medical, dental, prescription and vision care coverage 
• Pre-tax accounts 
• Well-being program which includes opportunity to earn employer contributions 
• Life and AD&D Insurance 
• Disability Insurance 
• Retirement saving plans with employer contributions 
• Financial advisors to assist with retirement planning and financial wellness 
• Employee Assistance Program 

O-I is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].