Retail Store Manager

If you are an energetic, experienced leader with a passion for customer service and bakery, O & H Danish Bakery is the perfect place for you! We are a fourth-generation family-owned business seeking high energy individuals who love to work in the food service industry. The Retail Store Manager is responsible for managing and maintaining quality standards of performance and product, while providing exceptional customer experience and service in accordance with standards set forth by O & H Danish Bakery. The Store Manager is instrumental in driving improvements and efficiencies within the store, but also in coordination with production team and customers to ensure on time and accurate order fulfillment. The Store Manager is responsible for managing and reporting out on store programs, priorities and KPI’s to ensure attainment of yearly plans. This leadership role is part of a fast-growing small business; therefore, one must be able to work in a dynamic, at times, fast paced environment while functioning with the highest integrity. The Retail Store Manager must “Own Your Store.”

Essential Duties and Responsibilities include the following

1. The Store Manager needs to ensure their customer needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability.

2. Ensures that operational standards remain consistent across all team members by following existing process documents. Ensures store standards are met and manages teams to deliver results. Suggests continuous improvements to existing processes.

3. Utilizes Sales Forecast to determine optimal staffing and servicing needs. Works with store assistant managers to build that plan. Ensures staffing plans are consistently monitored and adjusted to ensure labor support is in line with sales forecasts. Develops and trains team in suggestive selling techniques.

4. Manage bakery team members including hiring, training and development, performance management, goal setting, setting weekly schedules and managing time and attendance. Must ensure all team members are in compliance with store protocols, policies and procedures.

5. Ensures store policies, procedures and strategies aimed at improving customer service, driving store sales, and increasing profitability are met on a consistent basis. Directs Store Team to ensure day to day operating procedures are visible relating to but not limited to opening and closing procedures, performing customer service and sales transactions, order fulfillment, quality assurance of bakery and deli products, and inventory management.

6. Ensures completion of the necessary daily, weekly, and monthly reports required administratively to report out key indicators and comply with financial requirements of the business from inventory, payroll, time and attendance, audits, perspective, and others.

7. Maintains employee safety and morale by creating safe and efficient working environment. Develops a sound understanding of GMPs, SQF, HACCP, and OSHA standards as it relates to store bakery and deli operations. Ensures store team maintains SOPs (Standard Operating Procedures) for all processes / equipment, ensuring their teams knowledge and compliance.

8. Audits operations to ensure compliance to the above. As new equipment and product is acquired and/or process changed develop and/or update SOP’s to comply with GMP, SQF, HAACP & OSHA. Responsible for the overall facility management care of bakery. Ensure the highest levels of food and people safety are maintained.

9. Team Development is a key to success. Management of diverse personalities to bring out the strengths of the individual that support the greater good. Utilizes Training Skills Matrix to train and develop team members for job development and cross training to provide a more flexible working crew and team growth aspirations.

10. Establish relationships with other bakery leaders to collaborate on operating aspects of the business exploring avenues to improve operations and reduce costs.

11. Oversees purchasing activities of Store regarding materials and supplies to support the business requirements of the deli and store operations. Monitors the cost of inventory, oversee management of backstock levels, shrinkage, and operational expenses.

12. Manages relationship with vendors of store supplies and service providers looking to maintain and explore avenues looking to control costs, improve service levels and build successful partnerships.

13. Creates, communicates and leads event/holiday store action plans that provide high levels of customer service, strong cost awareness and organization of the day’s events to minimize emergencies during the event/holiday.

14. Foster and lead our Store Management Team to establish a mindset of continuous improvement with intellectual curiosity to improve store operations and profitability while making it a great environment to work in and shop in. Ability to master the art of people.

15. Responsibility for ensuring the technology needs of the division are met in areas such as: order processing, telecommunications, and other promotional programs/customer focused programs. Needs to be proficient in various store systems for maintaining and ordering inventory, customer order taking and handling of cash register.

16. Other duties as assigned by management.

Education and Experience

· High School Diploma or GED; Bachelor’s degree strongly preferred

· Experience in Food Service and/or Retail environment required

· 2-3 years in supervisory role preferred or 4 years of continuous service within the organization

· Serv Safe Certification preferred

Knowledge and Skill

· Acting with Service and Integrity

· Store Merchandising and Product Presentation

· Inspiring/Fostering Teamwork – Building Teams

· Financial Acumen

· Communication – Oral & Written

· Administrative & Organizational Skills

· Managing Employee Development

Physical Demands

· Regularly required to stand and walk

· On occasion the incumbent may be required to stoop, bend or reach above the shoulders

· Occasionally lift up to 50 pounds

Working conditions:

FDA-classified "major allergens" are processed in our facilities, including: milk, eggs, wheat, soy, tree nuts, sesame seeds. Incumbent must be able to work in a retail store locations with minimal hazards. Incumbent of this position may come into contact with cleaning product and other related chemicals as part of their normal job duties.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Ability to Commute:

• Oak Creek, WI 53154 (Required)

Ability to Relocate:

• Oak Creek, WI 53154: Relocate before starting work (Required)

Work Location: In person