What are the responsibilities and job description for the Customer Service Representative position at O'Connell Oil Associates?
Customer Service Representative wanted for friendly work environment at our Pittsfield office. Responsibilities include customer service and data entry, phone reception & billing. Must be able to multitask. Additional responsibilities may follow with further training.
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Communication method(s) used:
- Phone
- In person
Job Type: Full-time
Pay: $17.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $18