Medical Office Secretary/Front Desk

Position Summary:

Responsible for providing basic front-desk support for clinical intake operations. May be responsible for pre-authorizations and certifications with the exception of surgical procedures.

Job Responsibilities:

• Performs other duties as assigned
• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.). Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area. Schedules routine appointments, follow-ups for visits and procedures that do not require or have already been pre-authorized. Refers all inquiries regarding preauthorizations/certifications to the appropriate person. Responsible for collecting and completing any patient related documents. Assist patient in enrolling in Patient Secure if necessary. Responsible for daily confirmation of patient appointments, with appropriate notations in system. Maintains schedule to ensure no gaps in scheduling system.
• Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and or their representatives. Obtains insurance information (ID card, member group #s, etc.), verify insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc. Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Responsible for collecting co-pays and any other balances owed to institution. Scan all necessary documents (insurance cards, lab requisitions, etc.) into the intake system. Monitors intake work queue for timely intake completion.
• May be responsible for pre-authorizations and certifications with the exception of surgical procedures. Ensures that appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
• Assists patients who have a question regarding insurance coverage. Refers patients who are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the appropriate business office contact.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff. Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
• Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures. Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
• May assist, provide guidance and/or train staff with completing intake related duties.

Minimum Qualifications:

High School or equivalent. Excellent organizational, interpersonal and verbal and written communications skills, strong customer service skills, and ability to complete multiple tasks efficiently and thrive in a team work environment.

Knowledge of Microsoft Office, database and internet applications. Light, accurate keyboarding skills.

Preferred Qualifications:

6 months Physician practice office experience. Knowledge of medical terminology

Knowledge of EPIC Ambulatory.

Required Languages:

English Required

Minimum Experience: 0

Working Conditions:

Normal routine involves no exposure to blood, body fluid or tissue. Incumbents are not called upon to perform or assist in emergency care or first aid Ability to work in surroundings with degree of dust, noise, odors, etc. without undue discomfort. Must be trained in and knowledgeable of all Hospital policies and procedures pertaining to hazardous waste and hazardous materials and maintain qualifications applicable to assigned work. Ability to hear, talk, walk, stand, bend and stretch Ability to read, write, and interpret documents in print and or transmitted electronically. Ability to sit for long periods of time at desk to perform job functions. Ability to communicate effectively with clients and co-workers.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 403(b)
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Paid jury duty
• Paid sick time
• Paid time off
• Pet insurance
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Cardiology

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Westhampton Beach, NY 11978 (Required)

Work Location: In person

Salary : $26 - $28