Technology Analyst 1 (Quality Assurance) - 10466

Description

Duties Description

Under the direction of a Manager of Information Technology Services 1, SG27, within the ITS Business Analysis Services Unit, this position will be responsible for participating in conducting business analysis and quality assurance activities related to the ongoing support of the applications supported by the Public Safety Dedicated Team. This position will partner with business and technical peers and managers to identify, analyze and prioritize work. Duties include but are not limited to, the following:

• Identify, analyze, and prioritize application issues in assigned areas through collaboration with internal and external customers, facilitating meetings with Subject Matter Experts, BAQA staff, development team, and users as needed to gather knowledge and document requirements following current BAQA standards.
• Coordinate meetings with BAQA and development staff to review requirements to ensure understanding of the project in support of work goals.
• Create requirement documents that clearly convey the system/business flows and provide all requirements including audit needs based on audit standards and reporting needs as required.
• Develop a schedule for review of final requirements with business users and obtain signoff.
• Create functional test plans and test scripts following the standard using HP ALM.
• Facilitate the creation of performance test plans following the standard documentation and user acceptance testing.
• Work with BAQA staff, architecture and performance team on creating and executing performance test scripts.
• Provide documentation detailing goals of the user acceptance testing (UAT) sessions.
• Coordinate user acceptance testing.
• Ensure all requirements are met and business users sign-off after UAT for project/support requirements prior to production release.
• Review and approve test plans, as needed.
• Manage ITSM tickets and ensure timely acceptance, updates, and closures are made.
• Maintain all dates and any necessary updates in HP ALM.
• Perform the full range of supervisory responsibilities, as assigned.
  
  

Qualifications

Minimum Qualifications

Technology Analyst 1 (All Parenthetics)

Five years* of information technology experience, one of which must be within the

appropriate specialty**.

- 4 -

Technology Analyst 2 (All Parenthetics)

Six years* of information technology experience, one of which must be within the

appropriate specialty**.

• Substitutions: associate’s degree with 15 semester credit hours in computer science or
  
  

a related field substitutes for one year of general information technology experience.

Candidates in a bachelor’s degree program with at least 15 semester credit hours in

computer science or a related field can be credited with one year of general information

technology experience.

Bachelor’s degree in any field including or supplemented by 15 semester credit hours in

computer science or a related field substitutes for three years of general information

technology experience. Any bachelor’s degree substitutes for two years of general

information technology experience.

Master’s degree or higher in computer science or related field substitutes for one

Additional Year Of General Information Technology Experience.

• Specialty includes experience within one or more of the following information
  
  

technology disciplines: artificial intelligence, cloud solutions, human centered design,

product management, quality assurance, rapid application development, robotic product

management, geospatial information services.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

to permanent non-competitive and the official probationary period will begin.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
  
  

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
  
  

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
  
  

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.