Manager Information Technology Services 2 - 11083

Description

Duties Description

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of the Director of Data Center Service (DCS), this position will be a part of the DCS Unix team. The candidate must be able to multi-task and work under pressure to yield high quality results in a short time frame.

Specific Duties Include, But Are Not Limited To

• Assign work to subordinate supervisors. Monitor project progress, review major staff initiatives, and make recommendations as appropriate;
• Develop and provide progress reports for IT management that describe project status including technical, fiscal, and staffing issues associated with project completion;
• Keep abreast of new technologies and innovations in the IT arena for use in planning and staff development activities;
• Update project portfolio on a regular basis to report project status to senior staff;
• Assess technology for gap analysis purposes and identify opportunities to better leverage system features and capabilities of Enterprise UNIX (AIX and Solaris) environment;
• Perform team skill assessment, gap analysis, and execute positive change through appropriate leadership and mentorship;
• Schedule and direct meetings of project team(s) including agency management, users and other ITS staff to discuss specific Enterprise UNIX (AIX and Solaris) environment and systems analysis projects
• Define scope, objectives and prioritization of short?term and long?range projects for Data Center Services. Confirm that project schedules are up to date and complete;
• Facilitate meetings attended by IT staff, project team(s), agency management, users and/or vendors to discuss specific projects;
• Participate in the development of procedures, standards and internal controls for the conduct of work within Data Center Services;
• Participate in the development, interpretation, review and communication of IT policies, procedures and standards;
• Coordinate with the Chief Information Security Office to insure compliance with security policies. Monitor compliance and take appropriate action as needed;
• Serve as liaison with vendors. Create Statement of Work, RFQ and RFP as needed. Monitor vendor compliance with contracts for services. Resolve problems as needed;
• Manage and automate system reporting and proactive alerting for Data Center Services. Assist team with optimizing system health monitoring, maintenance and reporting;
• Direct staff's involvement in the development and maintenance of technical documentation and knowledge based articles regarding system configurations, operating procedures, and service records for Exadata and/or PCA (Unix) hardware (ex. Visio drawings, Excel spreadsheet, Word documents, etc);
• Ensure staff follow defined ITIL processes for change control, incident response, and problem resolution;
• Assist management with budgeting, purchasing, strategic planning and human resource related responsibilities;
• As needed, assist IT management with overall management of division activities;
• Perform the full range of supervisory duties including completing Annual & Semi Annual performance evaluations and probation reports for subordinates;
• Assist with creation, organization, collection, reporting, and management of DCS annual spending and capital plans, budgets, procurements, and maintenance agreements;
  
  

Qualifications

Minimum Qualifications

Open to NYS employees with one year of permanent competitive service as a Manager Information Technology Services 2, SG-29, OR in a position at the SG-27 level or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Please Note

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.
  
  

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Fingerprinting and a background check is required for employment with ITS.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $4,000 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $2,000 adjustment location pay.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
  
  

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
  
  

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
  
  

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.