Information Technology Specialist 2 Hourly - 60196

Description

Duties Description

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Under the direction of an Information Technology Specialist 3 (Data Communications), within the Chief Technology Office/Shared Delivery Services/Data Center Networks, Cloud Operations group, this position will support advanced multi-Cloud connectivity projects, networking activities, and ongoing mission-critical initiatives.

Specific duties may include, but are not limited to, the following:

• Support Cloud network connectivity for dozens of New York State (NYS) agencies and their applications to/from/within Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and multiple NYS data centers.
• Address ITSM Service Requests and Incidents related to the implementation and maintenance of network firewall security policies/profiles on Palo Alto Networks Cloud Next Generation Firewalls (NGFW). This includes VPN tunneling between firewalls on premises (ZEN and Utica) and within the Cloud environments (Azure, AWS, and GCP).
• Understand data networking protocols including BGP, TCP/IP, STP, OSPF, HTTP, SSL, DNS, TLS, and other Local Area Network/Wide Area Network (LAN/WAN) protocols.
• Support various projects and initiatives and/or support network environments in the data/voice Data Center networks and remote locations.
• Implement and support changes to the network including code upgrades, cable infrastructure, network software, and hardware.
• Process assigned ITSM Service Requests for implementation/modification of Load Balancing and Firewall policies on network equipment.
• Assist in the resolution of network issues and outages.
• Coordinate with User Support and System Administrators to provide Level 2 support for technical solutions.
• Configure, install, and troubleshoot network equipment in the NYS data centers. Equipment consists of voice and data communications equipment such as firewalls, routers, switches, IPS devices, servers, etc., manufactured by Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Palo Alto, etc.
• Utilize Wireshark (network packet analyzer) to assist with network troubleshooting for problem resolution of ITSM Incidents.
• Utilize network monitoring tools, such as Zenoss, Splunk, NfSen, etc., to monitor equipment in the data centers, reporting issues to supervisor as appropriate.
• Develop and maintain detailed technical documentation of active infrastructure, including Visio diagrams, operations procedures, and training manuals.
• Independently further IT data communications training, including manufacturer-specific equipment such as Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Palo Alto, etc.
• Working outside of normal business hours, and on call, may be required due to the 24x7x365 nature of the systems supported by this team.
• Occasional travel may be required.
  
  

Qualifications

Minimum Qualifications

A bachelor's or higher-level degree in any field and one year of experience in information technology;

OR

60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
  
  

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
  
  

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
  
  

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.