What are the responsibilities and job description for the Technical Account Manager position at Nymbus?
Nymbus (https://nymbus.com/) is a high growth fintech company that enables financial institutions to transform their capabilities and drive value in today's digital finance world.
At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers.
The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter.
WORK ENVIRONMENT:
We are a remote first company with the exception of a few positions being onsite in our designated locations. The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members.
POSITION SUMMARY:
We are seeking a Technical Account Manager (TAM) to support our high-touch, enterprise-level clients. In this role, you will be the primary technical point of contact, ensuring our most strategic customers receive outstanding support, technical guidance, and best-in-class service. You will collaborate closely with internal teams, including Product, Engineering, and Client Success, to help clients maximize the value of our platform.
RESPONSIBILITIES:
Client Technical Engagement
Let's Go!
At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers.
The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter.
WORK ENVIRONMENT:
We are a remote first company with the exception of a few positions being onsite in our designated locations. The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members.
POSITION SUMMARY:
We are seeking a Technical Account Manager (TAM) to support our high-touch, enterprise-level clients. In this role, you will be the primary technical point of contact, ensuring our most strategic customers receive outstanding support, technical guidance, and best-in-class service. You will collaborate closely with internal teams, including Product, Engineering, and Client Success, to help clients maximize the value of our platform.
RESPONSIBILITIES:
Client Technical Engagement
- Serve as the dedicated technical advisor for assigned enterprise and high-value clients.
- Develop a deep understanding of clients' business objectives, system configuration, and integration needs.
- Conduct regular technical business reviews to optimize usage, assess client health, and identify areas for improvement.
- Provide strategic guidance on product implementation, best practices, and support.
- Assist clients in diagnosing and resolving complex technical issues.
- Work closely with Product Support, Engineering, and Development teams to resolve escalations efficiently.
- Guide clients through API integrations, data migrations, and system configurations.
- Monitor system performance and proactively address potential issues before they impact operations.
- Manage critical escalations to ensure timely resolution of high-impact technical problems.
- Deliver tailored training sessions on product features, capabilities, and best practices.
- Guide clients through new feature rollouts, ensuring proper adoption and utilization.
- Provide clients with technical documentation, FAQs, and knowledge base articles to support self-service learning.
- Act as the voice of the client, advocating for product improvements and influencing the roadmap.
- Collaborate with Sales and Client Success teams to support renewals, expansions, and upsell opportunities.
- Work alongside Product Managers to relay client feedback and drive feature enhancements.
- Partner with Professional Services to ensure smooth onboarding and implementation projects.
- Track key account health metrics, identifying risks and opportunities for intervention.
- Develop and refine playbooks for handling common technical challenges and customer workflows.
- Stay up to date with Fintech industry trends, regulatory requirements, and evolving best practices.
- 5 years of experience in a Technical Account Manager, Technical Support Engineer, or Solutions Consultant role, ideally within fintech or SaaS.
- Strong technical acumen with experience in API integrations, system configurations, and troubleshooting.
- Ability to diagnose and resolve complex technical issues.
- Exceptional client relationship management skills with a proactive and consultative approach.
- Experience in core banking, digital banking, or fintech solutions is highly preferred.
- Strong collaboration skills, working across support, engineering, product, and sales teams.
- Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
- Ability to thrive in a fast-paced, high-growth environment.
- $80,000 - $100,000 Annual Salary
- Annual Cash Bonus and Equity Options commensurate with the role level and experience
- 100% Remote
- Robust 401(k) plan with company match
- Insurance - Health, Dental and Vision (Nymbus covers 100% of the Basic Dental premiums)
- Paid Time Off
Let's Go!
Salary : $80,000 - $100,000