Implementation Specialist

As an Implementation Specialist at Nymbl, specializing in our CRT & O&P software platform, you will play a crucial role in ensuring successful customer onboarding and training. Your primary responsibilities include:

Customer Implementation & Project Ownership

• Manage a portfolio of 10 concurrent customer implementations, guiding organizations through their transition from legacy systems to Nymbl
• Serve as the primary point of contact (POC) throughout implementation, providing timely support, answering questions, and ensuring a smooth onboarding experience
• Partner with customers of varying sizes and complexities to understand their business operations and align them with Nymbl best practices

Workflow Design & Optimization

• Analyze and translate customer business processes into optimized workflows within Nymbl
• Provide consultative guidance on efficient system configuration, including user roles, communication processes, and operational workflows
• Identify and resolve workflow inefficiencies to improve overall customer performance and software utilization

Data Migration & System Accuracy

• Support and execute data migration efforts to ensure accurate and complete transfer of data from legacy systems into Nymbl
• Validate migrated data and troubleshoot discrepancies in collaboration with internal teams and customers

Training, Enablement & LMS Contributions

• Deliver hands-on, role-based training sessions tailored to customer workflows and organizational structure
• Translate complex business practices into clear, actionable training to maximize user adoption
• Develop and maintain user-friendly training materials, guides, and documentation to support ongoing learning
• Partner with the Training & Implementation team to create, enhance, and maintain LMS (Nymbl Academy) content, ensuring scalable and repeatable training resources
• Contribute to the continuous improvement of LMS courses, learning paths, and enablement materials based on customer feedback and implementation insights

Product Expertise & Advisory

• Serve as a subject matter expert on Nymbl and the industries we support
• Provide customers with best practices, feature education, and strategic recommendations to drive adoption and long-term success
• Stay up to date on product enhancements and communicate relevant updates to customers

Cross-Functional Collaboration

• Partner closely with Project Managers, Product, Engineering, and Customer Success teams to ensure successful implementation outcomes
• Provide feedback and insights from customer interactions to influence product development and enhancements
• Contribute to internal initiatives aimed at improving implementation processes, tools, and resources

Qualifications:

• Bachelor’s degree in a related field (Health Informatics, O&P, Healthcare, Business, Communications, etc.).
• Strong project management skills, ensuring timely and successful customer onboarding.
• Proven experience in customer-facing roles, with a focus on software implementation and training.
• Exceptional communication and interpersonal skills to effectively convey technical concepts to non-technical users.
• Ability to translate customer requirements into actionable training and implementation plans.
• Willingness to travel for on-site customer training sessions, workflow discovery or go live support. Travel is dependent on the needs of our customers and can fluctuate depending on customer contracts.

Preferred:

• The ideal candidate would have expertise in the Complex Rehab Technology space. Please feel free to also apply if you have experience within O&P or DME.
• Extra bonus points if you have experience within Nymbl Systems.

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today!

Note: this job description is not exhaustive and may be subject to change based on the needs of the organization.

How to Apply:

Complete the short assessment https://go.cultureindex.com/p/ohlUpfPpjSI7m9DhlL7x then send your resume and desired salary range to ewilkes@nymblsystems.com.