What are the responsibilities and job description for the CSR (Underwriting) (Hybrid) position at NYCM Insurance?
The CSR (Underwriting) (Hybrid) processes insurance applications, endorsements, renewals, cancellations, and data entry.
Duties & Responsibilities:
- Process underwriting transactions accurately and timely.
- Order and interpret miscellaneous reports.
- Process underwriter requests from faxes, phone calls, emails, and quotes.
- Handle requests and inquiries from internal departments and agents regarding underwriting processes and procedures.
- Process transactions in data entry or the work queues.
- Evaluate and maintain customer information for all lines of business.
- Verify customer links on all transactions for all lines of business.
- Research the connections that have created customer links on existing business.
- Research and update social security numbers and dates of birth for customers.
- Professionally handle incoming and outgoing customer phone calls.
- Maintain good relationships with internal and external customers.
- Other work as assigned.
Requirements:
- High school diploma, or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.
Skills & Qualifications:
- Basic underwriting and rating knowledge including applications, endorsements, renewals, cancellations, and data entry.
- Basic computer skills.
- Ability to apply knowledge of established underwriting procedures, workflow processes, and regulatory requirements for the timely processing of transactions.
- Acceptable accuracy on scenario assessment.
- Organizational skills.
- Problem solving skills.
- Communication skills.
- Ability to meet quantity and quality work standards.
- Ability to cooperate and work in a professional team environment.
Market Range: 1 / 37.5 hours per week / Hybrid - 2 Days in Office
Salary: $32,275 - $46,619
Accepting applications through: 10/22/2026