Front Desk Receptionist - (Bilingual English/Spanish speaking)

We are seeking a highly professional, detail-oriented, and client-focused bilingual English/Spanish speaking Front Desk Receptionist with experience in a medical office setting. This individual will serve as the first point of contact for patients and plays a vital role in creating a welcoming, organized, and efficient front-office environment that reflects the highest standards of patient care.

The ideal candidate thrives in a fast-paced healthcare environment and demonstrates an understanding of medical scheduling, patient intake procedures, and daily administrative workflows. This role requires the ability to manage multiple responsibilities simultaneously while maintaining accuracy, professionalism, and a calm, patient-centered demeanor. The Receptionist will support both patients and clinical staff while ensuring seamless front desk operations and an exceptional overall patient experience.

Key Responsibilities

• Greet patients and visitors in a warm, courteous, and professional manner
• Manage incoming calls, demonstrating excellent phone etiquette and communication skills
• Schedule, confirm, and coordinate patient appointments while maintaining accurate calendars
• Perform patient intake, including verifying and updating demographic and insurance information
• Maintain accurate patient records and ensure all data entry is completed with a high level of precision
• Ensure compliance with confidentiality and privacy regulations at all times
• Maintain a clean, organized, and professional office area
• Coordinate with physicians, medical assistants, and administrative staff to ensure smooth daily operations
• Handle general administrative duties including filing, scanning, document preparation, and correspondence as well as assist with basic office management tasks as needed

Qualifications

• Prior experience in a medical office or healthcare setting recommended (training will be provided)
• Bilingual in Spanish and English (required)
• Knowledge of medical scheduling, patient intake, and front desk operations
• Experience handling multi-line phone systems and high call volumes
• Excellent organizational, multitasking, and time management skills
• Strong interpersonal, verbal, and written communication skills
• High level of professionalism, reliability, and attention to detail
• Ability to work both independently and collaboratively in a team-oriented environment
• Demonstrated ability to handle sensitive information with discretion and confidentiality

Join our team and become part of a professional, patient-focused environment where your skills and dedication to exceptional service will make a meaningful impact every day.