What are the responsibilities and job description for the Technical Support Technician position at NYC IT Inc?
Scope of WorkProvide scheduled and as necessary IT Service Window Coverage, distribute, and collect wireless equipmentComplete final configuration of smartphones and laptops, and other information technology equipment, as necessaryAssist with walk-ins for all types of Mobile technology issuesProcess and collect documentation as required, including signatureReactivate wireless service for staff returning from leaveIdentify, diagnose, and resolve Tier II technical problems related to personal computer hardware, software applications, and mobile devices at assigned site(s)Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, Smart Phones, iPads, tablets, and peripheralsEscalate problems (when required) to the appropriately experienced technicianLearn appropriate software and hardware used and supported by the organizationAssist in maintaining an inventory of IT hardware and software assetsAssist in evaluating new technologyConduct end user technical training as neededAssist other members of the Technical Operations team with hardware/software/network technical assistance as neededCoordinate timely repair of computer equipment covered by the third-party vendor maintenance agreementsHandle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripheralsHandle the disposal of the end-of-life equipment by following ACS standard proceduresField support calls and the emails related to IT supportUse Service Desk software to manage and prioritize assigned workload and update the problem tickets with detailed resolutionUse remote access software to troubleshoot technical problems or assist staff members.Mandatory Skills Working knowledge to install, configure & troubleshoot: Microsoft Windows 10, O365, Outlook/Exchange, Project, Visio, IE, Printers, desktop/laptop hardware componentsExperience configuring and supporting Tablets, Smart phones etc.Knowledge of remote desktop access software preferably Bomgar to troubleshoot issues remotelyWorking knowledge of Local and Wide Area Networking; Experience and knowledge of Microsoft Windows ServerKnowledge of approaches, tools, and techniques for recognizing and resolving technical (hardware, software, application) problemsCertified in either A , MCP or MCSEStrong interpersonal skills, problem solving and customer service skillsAbility to multitask and perform in a high-paced/high-pressure environmentAbility to work independently or within a group to resolve an issueAbility to communicate with different levels of the organizationStrong team player with service-oriented attitude and customer focusAbility to provide effective and efficient real-time support for a variety of desktop computer usersProven experience with solving computer related issues via the phone or remote desktop.
Salary : $25 - $30