What are the responsibilities and job description for the Intake Assistant position at NYC HOUSING AUTHORITY?
Intake Assistant
- NYC HOUSING AUTHORITY
Posted on
10/01/2026
- Full-time
Location
MANHATTAN
- No exam required
Department
Resident Relocation Svcs Dept
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Job Description
Duties and Responsibilities:
- Assist Community Coordinator with day-to-day relocation activities and resident outreach.
- Provide general information to residents and direct questions or concerns to the appropriate staff member.
- Connects resident with interpretation services in accordance with the agency’s Language Assistance Service Policy.
- Help clients fill out and submit forms.
- Assist with intake procedures, resident follow-up.
- Support residents by conducting Surveys, outreach, and other relocation related activities to ensure relocation is in place, assist with telephone coverage, scheduling, referrals, and general office support.
- Assist with distribution of informational material to residents and internal/external stakeholders doing business with the Housing Authority, as necessary.
- Perform routine office tasks, such as data-entry, filing, keeping records (physical and digital), and answering telephones and making referrals or taking messages.
Work Environment: This position requires both office work and field work, including visits to homes, hotels, etc., within the five boroughs of New York City.
Note: This is a general description of the duties and responsibilities and may not include all the tasks that might be required in the job. The tasks can vary depending on the specific needs of the department.
Additional Information
NYCHA residents are encouraged to apply.
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
COMMUNITY SERVICE AIDE - 52406
Minimum Qualifications
The ability to understand and carry out simple instructions; in some cases the ability to speak Spanish may be required. There are no formal education requirements for this position.
Preferred Skills
Excellent communication skills, a strong sense of community, and a willingness to serve the public. Experience in community service or related fields is a plus.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/
Residency Requirement
NYCHA has no residency requirements.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Job ID
789726
Posted until
10/21/2026
Title code
52406
Civil service title
COMMUNITY SERVICE AIDE
Title classification
Non-Competitive-5
Business title
Intake Assistant
- Experience level: Experienced (non-manager)
Job level
00
Number of positions
1
Work location
Resident Relocations Svcs
- Category: Policy, Research & Analysis
Intake Assistant
Benefits:
Pension Plan, Health Insurance, Vacation & Paid Time OffSalary : $34,974 - $40,981