Clerical Associate-Level IV

Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

PURPOSE OF POSITION:

Ensures proper registration of all patients, functions and maintains patient flow and coordinate administrative and office operations in compliance with standards of quality care in the Adult Outpatient Psychiatric Clinic.

DUTIES & RESPONSIBILITIES:

1. Supervises and trains clerical staff.
2. Schedules return visits for patients using EPIC; reschedules visits as needed.
3. Completing visit times in EPIC for all patient visits.
4. Contacts daily all missed appointments patients and reschedules visits.
5. Monitors activities in the patient waiting area.
6. Answers unit telephones and responds to requests for information or transfers calls to unit staff.
7. Completes visit cycles in EPIC; appropriately reviews and marks no shows in EPIC.
8. Maintains calendar of staff vacation and requested time off.
9. Delivers services in a culturally and linguistically appropriate manner.
10. Ensures a safe and infection free environment by adhering to Universal Precautions.
11. Follows service excellence standards of conduct and behavior: accountability, confidentiality, safety and etiquette.

1. A four-year high school diploma or its educational equivalent and eighteen months of satisfactory clerical experience.

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:

Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20 hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Public Service Loan Forgiveness Program (PSLF): The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Please visit the PSLF website for eligibility information: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service.