What are the responsibilities and job description for the Senior Director of Project Management and Technology Services position at NYC Department of Social Services?
The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.
ROLES AND RESPONSIBILITIES:
The IT Strategy and Project Management Unit is looking for a Senior Director of Project Management and Technology Services. Under the leadership of the CIO, the Senior Director’s role is to ensure the successful execution of DYCD’s mission by providing direction to a team of Business Analysts, Quality Assurance Analysts and Project Managers aligned with the various IT portfolios. This requires guiding the team to interpret business requirements into functional requirements, whilst also thinking holistically about how and where each piece fits into the overall vision.
The Senior Director would work with the team and various stakeholders to determine what functionality would improve user experience, what data elements would be needed for analytics and what system functionality would move the products forward into a cohesive enterprise solution for internal users, external providers, and the public. Some of the responsibilities are listed below.
Minimum Qualifications
Preferred Skills
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
ROLES AND RESPONSIBILITIES:
The IT Strategy and Project Management Unit is looking for a Senior Director of Project Management and Technology Services. Under the leadership of the CIO, the Senior Director’s role is to ensure the successful execution of DYCD’s mission by providing direction to a team of Business Analysts, Quality Assurance Analysts and Project Managers aligned with the various IT portfolios. This requires guiding the team to interpret business requirements into functional requirements, whilst also thinking holistically about how and where each piece fits into the overall vision.
The Senior Director would work with the team and various stakeholders to determine what functionality would improve user experience, what data elements would be needed for analytics and what system functionality would move the products forward into a cohesive enterprise solution for internal users, external providers, and the public. Some of the responsibilities are listed below.
- Reports to the CIO
- Manage teams of Project Managers, Business Analysts, and Quality Assurance Analysts
- Mentor and develop team members, providing opportunities for professional growth and skill enhancement
- Define the vision for each team’s product and create a product roadmap based on this vision
- Work with Business Analysts and Project Managers to manage the product backlog for each project and define priorities in alignment with agency goals
- Provide guidance throughout the development process to ensure an improved user experience
- Ensure quality control for the applications that are developed
- Ensure timely completion of deliverables by coordinating resources and timetables with staff, business users, and vendors
- Oversee the performance of each team and resolve conflicts when they arise
- Build teamwork within the team and across teams, maintaining agile and DevOps processes
- Identify and mitigate risks associated with project delivery and technology services
- Foster a culture of innovation and continuous improvement within the team, encouraging the adoption of new technologies and methodologies
- Act as the primary liaison between IT and business units to ensure alignment of IT services with business needs
- Report to management on the status of the portfolio; ensure documentation is developed and maintained for the portfolio
- Communicate key insights and findings to the product team
- Constantly look for ways to improve monitoring, discover issues, and deliver better value to the customer
- Participate in SCRUM kick-off and daily SCRUM meetings with the delivery team to review cross-project progress, including deliverables and action items
- Ensure proper documentation, including specifications, testing plans, installation/ operational/ performance qualifications, training plans, etc.
- Maintain up-to-date knowledge of core products and platforms
Minimum Qualifications
- A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
- A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
Preferred Skills
- Minimum of 10 years of experience in IT project management, with at least 5 years in a senior leadership role - Demonstrated leadership capabilities, with a track record of building and leading high-performing teams - Proven ability to develop and execute strategic plans that drive business growth and operational efficiency - Strong analytical and problem-solving skills, with a data-driven approach to decision-making - Exceptional interpersonal and communication skills, with the ability to influence and inspire stakeholders at all levels - Experience and knowledge of the SCRUM Process - Previous experience in Business / Systems Analysis / Product Ownership or Quality Assurance - Proven experience in eliciting requirements and testing - Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools - Basic knowledge in generating process documentation - Ability to work independently and manage multiple complex projects - Ability to build strong relationships and bring people together towards a common goal
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
