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DIRECTOR OF QUALITY ASSURANCE

NYC Department of Social Services
Manhattan, NY Full Time
POSTED ON 12/8/2025 CLOSED ON 1/5/2026

What are the responsibilities and job description for the DIRECTOR OF QUALITY ASSURANCE position at NYC Department of Social Services?

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Office of Budget Administration (OBA) is responsible for the planning, developing and coordination the Agency’s budget and for monitoring Agency’s revenues, expenditures and staffing for all HRA’s programs.

The Quality Assurance & Data Analysis Unit is recruiting one (1) Administrative Staff Analyst NM2 to function as the Director of Quality Assurance for the Revenue and Reimbursement Office who will:

  • Oversee the complex auditing and claiming for the Division of Revenue Control and Analysis and the Division of Accounts receivable and Billing staff both within the Bureau of Revenue and Reimbursement
  • Manage area essential to sensitive and accurate claiming and accounting for claims submitted to the State to ensure that all expenses designated for claiming are legitimate, claimed correctly within prescribed methods and procedures as well as to the conformity to State and Federal regulations and to the mandated deadlines
  • Perform an audit/quality control review of completed claims for accuracy and for compliance with State and Federal regulations and to reconcile claims to expense data
  • Oversee the audit planning with State, Federal, and City Reviewers, Auditors, and Examiners; represent Revenue and Reimbursement Office in the entrance/exit conferences and other audit related meetings; Coordinate related functions and prepare audit-related responses
  • Be responsible for interpreting and implementing all rules and regulations in compliance of accounting standards emulated by the Federal, State and City
  • Interface with Office of Management and Budget (OMB) regularly on all revenue issues
  • Interface with the Comptroller’s Office regularly on all revenue booking in FMS
  • Represent DSS in the audit of all reports, forms and claims by the three divisions and defend the DSS methodology and procedures as well as enforcing and enhancing the internal controls of the divisions in order to avoid any audit citing
  • Other special projects as needed

Work Location: 4 WTC/150 Greenwich Street, New York, NY 10007

Hours/Schedule: 9 AM – 5 PM

ADMINISTRATIVE STAFF ANALYST ( - 1002A

Minimum Qualifications

  • A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
  • A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary.com Estimation for DIRECTOR OF QUALITY ASSURANCE in Manhattan, NY
$142,829 to $171,303
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