What are the responsibilities and job description for the Senior Program Manager position at NYC Administration for Children's Services?
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $135,000.00-$145,000.00.
THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF COMPUTER SYSTEMS MANAGER.
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.
The Office of Information Technology department has the responsibility to provide high quality, reliable, sustainable technology services, and support to meet the needs of the families and children we serve through ACS, its vendor partners and other city agencies. The Center for Technology Ideation and Management (CFTI&M) unit devises the IT strategy and roadmap, bringing to fruition transformative and innovative technology solutions that are aligned with the Agency's missions. This is accomplished through four key areas Relationship Management, Technology Ideation, Enterprise Architecture, and Project Management.
OIT is seeking an experienced Senior Program Manager to deliver large-scale, complex, enterprise-wide projects. Reporting to the PMO Director within the Center for Technology Ideation and Management unit, the Senior Program Manager will collaborate with third party systems integrators, IT staff, other business divisions within ACS, and executives in the orchestration and organization of activities.
Program/Project Planning And Execution
Key responsibilities will include but not limited to:
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
To Apply
Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID#775938
No phone calls, faxes or personal inquiries permitted.
Note: Only candidates under consideration will be contacted.
COMPUTER SYSTEMS MANAGER - 1005D
Minimum Qualifications
Preferred Skills
The preferred candidate should possess: - 10 years managing IT projects through all phases of the SDLC including initiation, requirements, planning, design, build, test, and deploy. - 5 years’ experience at an enterprise level in overseeing large-scale, complex IT projects consisting of 50 or more cross-functional project team members, IT consultants, and third-party vendors. - 5 years’ experience in a management role strong and articulate verbal and written communication skills able to present to executive levels. - Strong knowledge of Waterfall (2 years), Agile (2 years), and Hybrid (2 years) methodologies preferred. - PMP or Scrum Master certification. - Familiarity with ITIL standards. - Proficiency in Microsoft Project, Azure DevOps, ServiceNow Portfolio Management, and other project management tools. - Knowledge of software integration, RPA, AI, low-code platforms, and software as a service (SaaS). - Behavioral competencies demonstrating leadership, time management, self-awareness, adaptability, critical thinking skills, system-level perspectives, attention to quality, and relationship and team building. - Positive attitude, including ability and willingness to "wear many hats" on an IT project - e.g., BA, Tester, Communicator, if needed. - Prior experience in City government
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $68,214.00 – $201,607.00
THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF COMPUTER SYSTEMS MANAGER.
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.
The Office of Information Technology department has the responsibility to provide high quality, reliable, sustainable technology services, and support to meet the needs of the families and children we serve through ACS, its vendor partners and other city agencies. The Center for Technology Ideation and Management (CFTI&M) unit devises the IT strategy and roadmap, bringing to fruition transformative and innovative technology solutions that are aligned with the Agency's missions. This is accomplished through four key areas Relationship Management, Technology Ideation, Enterprise Architecture, and Project Management.
OIT is seeking an experienced Senior Program Manager to deliver large-scale, complex, enterprise-wide projects. Reporting to the PMO Director within the Center for Technology Ideation and Management unit, the Senior Program Manager will collaborate with third party systems integrators, IT staff, other business divisions within ACS, and executives in the orchestration and organization of activities.
Program/Project Planning And Execution
Key responsibilities will include but not limited to:
- Based on solution identification, determine the project approach and resource requirements including the definition of team roles and responsibilities, evaluation of skills and bandwidth, acquisition and onboarding of staff and vendor resources.
- Participate in the procurement of products and services including creation of RFPs, scoring of responses, selection of vendors, contract negotiation, etc.
- Independently manage several complex software and infrastructure programs and/or projects concurrently from initiation to completion; ensure tasks and milestones are completed on schedule and within budget.
- Develop and execute a communication plan to ensure stakeholders at all levels are engaged and expectations are understood and aligned throughout the project lifecycle.
- Identify and manage deviations from project charter regarding scope, schedule, deliverables, and cost.
- Lead and coordinate User Acceptance Testing (UAT) activities, ensuring end-user requirements are met and systems are fully operational before deployment. Collaborate with stakeholders to define UAT objectives, create test plans, and resolve issues identified during testing.
- Analyze, evaluate, and overcome program risks and issues; develop risk mitigation strategies and escalate as needed.
- Follow project methodology and templates such as project charters, weekly status reports, risk and issues logs, security accreditation, and other project deliverables.
- Identify future support needs and work with appropriate units to ensure effective operationalization of solutions.
- Provide oversight and management of blended teams of consultants, vendors, and agency staff from a functional matrix organization.
- Manage Systems Integrators and Quality Control vendor relationships and engagements.
- Mentor project managers and other project resources in aspects of the profession such as agile best practices, leadership, methodology, tools, people skills and navigating politics.
- Ensure staff and consultants are adhering to published PMO methodologies, templates, and development standards throughout the project lifecycle.
- Provide periodic reports of relevant, compelling, and succinct project information and metrics for presentation to executive management.
- Support the PMO Director in team development, recruiting, resource and portfolio planning, and continuous improvement and operational efficiency initiatives.
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
To Apply
Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID#775938
No phone calls, faxes or personal inquiries permitted.
Note: Only candidates under consideration will be contacted.
COMPUTER SYSTEMS MANAGER - 1005D
Minimum Qualifications
- A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
- A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
- A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
Preferred Skills
The preferred candidate should possess: - 10 years managing IT projects through all phases of the SDLC including initiation, requirements, planning, design, build, test, and deploy. - 5 years’ experience at an enterprise level in overseeing large-scale, complex IT projects consisting of 50 or more cross-functional project team members, IT consultants, and third-party vendors. - 5 years’ experience in a management role strong and articulate verbal and written communication skills able to present to executive levels. - Strong knowledge of Waterfall (2 years), Agile (2 years), and Hybrid (2 years) methodologies preferred. - PMP or Scrum Master certification. - Familiarity with ITIL standards. - Proficiency in Microsoft Project, Azure DevOps, ServiceNow Portfolio Management, and other project management tools. - Knowledge of software integration, RPA, AI, low-code platforms, and software as a service (SaaS). - Behavioral competencies demonstrating leadership, time management, self-awareness, adaptability, critical thinking skills, system-level perspectives, attention to quality, and relationship and team building. - Positive attitude, including ability and willingness to "wear many hats" on an IT project - e.g., BA, Tester, Communicator, if needed. - Prior experience in City government
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
, $68,214.00 – $201,607.00
Salary : $135,000 - $145,000