What are the responsibilities and job description for the Permitting Associate position at NY State Solar?
Permitting Associate
Compensation: $24-$26 per hour
Job Type: Full-Time
New York State Solar is seeking a highly organized, detail-oriented, and solutions-driven Permitting Associate to join our growing Operations team. This role is responsible for managing the end-to-end permitting process for residential solar installations by coordinating with local municipalities, AHJs (Authorities Having Jurisdiction), customers, utility partners, and internal operational teams.
Duties & Responsibilities:
As a Permitting Associate, you will:
● Prepare, submit, and manage residential solar permit applications across multiple AHJs and municipalities
● Review project documentation for completeness, accuracy, and code compliance before submission
● Coordinate directly with building departments, utility companies, inspectors, and permitting offices to obtain permit approvals
● Serve as a liaison between customers, field operations, design, engineering, sales, and installation teams throughout the permitting lifecycle
● Monitor permit pipelines and proactively identify risks, delays, or missing documentation that may impact installation timelines
● Track project milestones and maintain accurate records within internal CRM and project management systems
● Research and adapt to changing municipal requirements, zoning regulations, and permitting processes
● Resolve permit rejections, corrections, and escalations in a timely and professional manner
● Communicate project status updates and expectations clearly to both internal stakeholders and customers
● Support continuous process improvement initiatives to increase permitting efficiency, quality, and turnaround times
● Maintain a high level of accuracy and attention to detail while managing a large volume of active projects
● Partner closely with field operations teams to ensure permit packages align with installation requirements and jurisdictional standards
Job Requirements:
● Strong customer service experience required.
● Experience working with a variety of clientele and personalities.
● Excellent phone etiquette and interpersonal communication skills.
● Energetic, lively, and professional demeanor.
● Ability to multitask and prioritize effectively in a fast-paced environment.
● Strong organizational skills and attention to detail.
● Ability to work well under pressure and adapt quickly to changing priorities.
● Flexible availability to support midday through evening hours as needed.
● Proficiency with Google Workspace (Google Suite) and Microsoft Office.
● Computer-savvy with the ability to quickly learn scheduling systems and software.
● Previous scheduling, administrative, or customer service experience preferred.
Benefits:
● Medical, vision & dental Insurance
● Flexible Spending Account (FSA)
● 401(K) with up to 6% match
● Paid Training
● Paid time off (vacation, sick, bereavement, etc.)
● Company-paid disability insurance
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- New York, NY 10001 (Required)
Work Location: In person
Salary : $24 - $26