JOB DESCRIPTION

Help 365 Mobile Bilingual SNAP Enroller (English/Spanish)

Location: New York, NY

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach to reach over 122,000 distinct people -- over 729,000 visitors each year. Last year, we served over 11 million meals. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

NYCP is seeking a Help 365 Mobile Bilingual SNAP Enroller (English/Spanish) to join our growing Help 365 Mobile Social Services team. The primary purpose of the Help 365 Mobile Bilingual SNAP Enroller (English/Spanish) is to assist families and individuals in need; the elderly, and individuals with limited English proficiency with submitting and acquiring Supplemental Nutrition Assistance Program (SNAP) benefits through the HRA’s Mail Application & Referral Unit (MARU) or using the online Paperless Office System (POS) provided by the New York City Human Resources Administration (HRA). 

The Help 365 Mobile Bilingual SNAP Enroller (English/Spanish) will report to the Social Care Network Resources & Referral Manager at 8 East 109th, New York, NY 10029 location. The schedule for this position is Monday through Friday: 9 am - 5 pm; 1-hour lunch. This is a Full-Time position, 35 hours a week, non-exempt.

Extensive travel throughout the Bronx, Brooklyn, Manhattan, and Queens is required.

Responsibilities:

• Travel to designated areas within four of NYC’s boroughs, Bronx, Manhattan, Brooklyn, and Queens, to engage potential SNAP applicants.

• Verify that all potential applicants have been properly screened for SNAP benefits prior to their scheduled appointment.

• Confirm appointments with scheduled applicants 24 to 48 hours in advance.

• Submit a minimum of 11 SNAP applications weekly through ACCESS HRA, HRA’s Mail Application & Referral Unit (MARU), or HRA’s Paperless Office System (POS).

• Follow up with applicants to ensure that HRA has contacted the applicant for the appointed telephone interview.

• Provide immediate formal mediation between the applicant and HRA, as required, ensuring successful receipt of SNAP benefits.

• Verify receipt of benefits and amounts awarded at the conclusion of the application process.

• Maintain accurate tracking spreadsheets of SNAP applications submitted and the benefits received.

• Present referrals to the NYCP pantry program; complete intake and orient participants on the program rules and regulations. 

• Other responsibilities as assigned. 

Qualifications:

• An Associate's degree in Social Work or a related area of study is preferred.

• A minimum of two (2) years of experience working in Human Services or related fields is preferred.

• Commitment to helping the communities in need and NYCP’s work and mission.

• Full professional proficiency level in English and Spanish is required.

• Understand the eligibility requirements for SNAP. 

• Experience with POS/Access HRA Web Portal is preferred. 

• Knowledge of experience with public benefits and utilizing database platforms to capture information.

• Computer literate and clerical skills with typing at least 25 words per minute.

• Experience with Case Management databases and Excel spreadsheets is a plus.

• Comfortable working with diverse populations.

• Strong customer service and interpersonal skills.

• Multi-task and work in a highly trafficked area.

• Highly organized and detail-oriented.

• Travel between multiple job locations.

This is not an exhaustive list of all responsibilities, duties, skills, efforts, or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

Pay: $19.00 - $21.00/hour 

Benefits:

• Paid Time Off, including Vacation, Personal, and Sick

• Paid Holidays 

• 403(b) Retirement Plan 

• Pre-tax Transit benefits

• Medical, Medical Expense Reimbursement Plan, Dental, and Vision insurance

• Employer-Paid Life Insurance, and Long-Term Disability

• Voluntary Life Insurance

• Voluntary Pet Insurance