Ride Operator

About the Company

NY Carousel Entertainment, LLC (“NYCE”) is the fastest growing division of amusement industry leader, Ride Entertainment®. NYCE currently operates several different locations throughout New York City, including the world-famous SeaGlass Carousel and only historical landmark carousel in New York, the Forest Park Carousel in Queens.

We are seeking highly self-motivated, responsible, and guest-oriented Ride Operators to join a team dedicated to operating a new attraction at Top of the Rock -- the Skylift.

Job Summary

The Ride Operator must exhibit a high degree of motivation toward providing guest satisfaction by displaying a friendly approach to service guests. In addition, the Ride Operator must be able to deal with many guests, including a high volume of tourists, each day in a positive, friendly manner.

Under general supervision, the Ride Operator is responsible for the proper operation of the Top of the Rock attraction as outlined in the following Job Requirements.

Job Requirements / Essential Functions of the Position:

In order to apply for this position, it is required that operators be able to ride with guests on the Skylift in order to enforce safety rules. If you have a fear of heights, unfortunately this position may not be the best fit.

· Complete daily Pre-Opening Inspection Checklists.

· Maintain a clean ride area, free of trash or debris throughout the day.

· Able to arrive early and/or leave late-night; able to operate at normal operating hours under all types of outdoor weather conditions.

· Monitor and observe the ride and guests to affect a safe operation; able to regulate guest’s actions and behavior.

· Direct guests to load/unload in a safe, efficient manner (as trained); assist loading/unloading children and ADA guests, as needed.

· Respond quickly to unusual situations during normal operation i.e., power failure, operating system faults/shut-downs, fire alarms, and guest evacuation.

· Provide verbal instructions to guests at the start, end, and – if needed – during the ride cycle.

· Enforce all ride rules, posted and communicated.

· Must be knowledgeable of all aspects of the ride operation including successfully operating the Operator Control Console (OCC) and its troubleshooting procedures; must be able to cross-train in different roles required of the operation.

· During training periods, must be able to assimilate information provided in the Employee Handbook, Ride Manual, and all verbal instructions from mid and upper level management

· The Ride Operator must remain focused on the job while dealing with interruptions from guests and/or employee contact.

· Must be willing to conform to employer’s grooming and personal hygiene requirements and wear the proper issued uniform. A neat, clean, professional appearance is always required.

· Must be willing and able to perform all other job duties and assignments as assigned by management.

Work Schedule

This position requires the employee to work a variable weekly schedule, 5-6 days a week as early as 6AM to as late as 1AM, including evenings, weekends, and holidays.

Required Tasks / Knowledge / Skills / Abilities:

· Able to communicate effectively in a professional manner with co-workers, supervisors, subordinates, vendors, and guests.

· Able to learn and understand all policies and procedures pertinent to the role and its job functions.

· Able to make quick, effective decisions.

· Able to follow verbal and written directions.

· Able to follow safety practices and be safety conscious.

· Able to deal with guests in a friendly but firm manner to provide a welcoming and safe environment for fellow co-workers and other guests.

· Able to work effectively independently as well as with a group.

· Able to learn, comprehend, and enforce NYCE and TOR policies and procedures.

· Ability to multi-task.

· Able to handle stressful situations in a calm, professional manner.

· Able to follow daily operational and closing procedures in order to operate the ride as instructed, enforce safety rules, and maintain cleanliness, sanitation, and organization in all work areas.

· Able to handle minor complaints and suggestions from guests in a calm and professional manner or seek additional assistance from supervisor if necessary.

· Perform inspection checklists faithfully and honestly according to procedure.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

· Able to use hands and fingers to feel.

· Must have full use of hands, arms, and legs to reach and operate equipment and perform routine safety checks.

· Able to move equipment which may include, pushing, pulling, bending and lifting.

· Able to stand, walk, crouch, crawl, kneel or stoop.

· Able to walk quickly from various operational stations or positions.

· Must have good hearing and visual acuity to observe equipment, guests, etc.

· Able to read and understand daily checklists.

· Able to speak to or give other employees and guests verbal instructions.

· Able to work in a considerably noisy environment from ride equipment, under all types of weather conditions.

· Requires early arrivals and/or late-night departures.

Required Qualifications

· Must be 18 years old.

· Job Qualifications stated in essential functions of the job description.

· Must be able to accomplish the essential functions of the job competently and confidently.

· Must be able to work outside in all weather conditions.

· Must be able to read and write and have basic arithmetic skills.

· Must be able to stand for prolonged long periods of time.

· Must be able to speak fluent English.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• Employee discount

Language:

• English (Required)

Ability to Commute:

• New York, NY 10112 (Required)

Work Location: In person

Salary : $18