What are the responsibilities and job description for the Customer Service position at NXGen Fitness Center?
NXGen Fitness Center in Portland, ME is hiring for a Part-Time Front Desk Staff Position. This position includes being cross-trained to work in our Smoothie Bar! We are looking for 1-2 people to add to our team who are friendly, outgoing, hard working, reliable and has a very flexible schedule. Each position will get 15-25 hours per week. Throughout the day, there will be 3 positions that need shifts covered. They are a dedicated Front Desk Associate, a dedicated Smoothie Bar Associate and a "Floater" who will help with both. Shifts needed to be covered are weekday openers (4am start), weekend openers (6am start) and weekday floater (5:30am-Noon or 8am-2pm)
Responsibilities: Front Desk
- Welcoming new and current members into the facility
- Conducting tours of the facility with prospective members
- Signing up new members by having them fill out the proper paperwork and collecting payments
- Renewing memberships by having the member fill out the proper paperwork and collecting payments
- Navigating the membership software to assist members with their accounts
- Booking clients into classes and selling class packages or personal training packages
- Up-selling clients on extra services that we offer
- Selling point-of-sale product
- Answering the phone and giving information to prospective members with questions over the phone
- Cleaning the equipment, locker rooms, main floor and front desk area
- Conducting laundry for our towel service
- Opening and/or closing the facility
Responsibilities: Smoothie Bar
- Take orders from customer's in-person at the counter
- Fulfill orders sent in online
- Follow recipes to make smoothies, protein shakes, and other cafe items
- Complete orders and collect payment using the Toast point-of-sale system
- Prepare food items to be used throughout the shift and for next shift
- Re-stock food items and paper products
- Practice safe and proper food handling
- Maintain an organized and clean workspace
- Cleaning the kitchen throughout the shift and at end of shift
Requirements:
- Very flexible schedule and reliable
- Shifts will range from 4-8 hours.
- Ability to navigate computer software systems
- Ability to problem solve and handle periods of high stress/very busy times
- Experience handling money/processing payments
- Customer Service experience (Fitness Center preferred)
- Food handling/kitchen/serving experience is a plus
- Team player and positive working attitude
- High School Diploma or equivalent
Compensation:
- Starting pay at $16.50/hr plus tips with Smoothie Bar. Weekday openers can make up to $19/hr .
- Free gym membership for yourself
- Half off gym memberships for immediate family members
Salary : $17 - $19