Field Engineer (Duluth)

About NXC Imaging

For overs 60 years, NXC Imaging has been committed to its mission of saving and improving lives by providing exceptional technology solutions and best-in-class support to healthcare providers. By adopting and practicing our core values, our ultimate achievement is earning the trust of our clients, vendors, and employees, making every experience "Never Ordinary". We are committed to supporting our clients with the highest level of service and expertise, and our employees by maintaining a people-first culture. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow.

About The Role

NXC Imaging is a service provider of capital diagnostic imaging equipment. We currently have an open position for a mid-level Field Service Engineer (FE) in the Duluth area of Minnesota. The FE will install, troubleshoot, calibrate, and complete preventative maintenance of the equipment at NXC customer sites. This is a field-based position. We are looking for a candidate in the Duluth, MN area.

What You'll Do

• Install diagnostic imaging equipment effectively and efficiently.
• Assist/perform preventive maintenance and calibrations per equipment specifications and standards.
• Interact with customers to identify customer issues/needs, maintaining excellent customer relations.
• Properly troubleshoot, diagnose and service multiple products in one or more modalities.
• Answer technical and applications questions for internal and external customers and escalate to appropriate person if necessary.
• Improve personal productivity by enhancing product knowledge and skill set through formal and on the job training.
• Provide accurate and timely service reports, part orders, part returns, timecards, and expense reports and all other required reports.
• Respond to colleagues in a timely manner with ordinary courtesy (Service Support, Finance, Sales, etc.); maintain frequent contact with manager to present information or recommendations.
  
  

Qualifications

Education

• Two-year post-secondary degree or certificate in electronic technology or equivalent training.
  
  

Experience

• Minimum of three years work experience, preferably in digital imaging field or experience in a specific modality.
• Experience servicing diagnostic imaging equipment is preferred, experience with CT a plus.
  
  

Skills

• Computer proficiency with Microsoft Office products.
• Demonstrated ability in the use of hand and power tools.
• Excellent interpersonal, organizational, and communication skills.
• Must be a self-starter who is able to work both independently and in a team environment, willing to travel overnights as needed, and be available for calls during off-hours.
  
  

Abilities

• Perform specialized or technical work with unclear guidelines. Work is often analytical and involved, requiring judgment where polices and methods are not well-established.
• Ability to independently lift and carry up to 50 pounds.
• Must have a valid driver's license and clean driving record.
  
  

Benefits

• Excellent and very affordable medical insurance benefits with employer-paid Health Reimbursement Account (HRA)
• Company-paid insurances: Life & Accidental Death & Dismemberment, Short & Long-Term Disability, Dental
• Voluntary insurance benefits: Flexible Spending Account (FSA), Vision, Long-Term Disability buy-up, Legal insurance, Identity Theft Protection, Accident, Critical Illness
• 401(k) Savings Plan with up to 4% Company match
• PTO, as well as 16 hours of paid-volunteer time annually
• 9.5 Company holidays
• Employee Assistance Program