Account Coordinator- Logistics/Warehouse

POSITION: Account Coordinator- Logistics/Warehouse

REPORTS TO: Office Manager

NX Lifestyle Logistics / NX Lifestyle Freight Forwarding is the lifestyle and luxury vertical of Nippon Express Italia Spa (NXIT). It has a long tradition and consolidated experience in the international shipping, logistics, and distribution business.

The Company values include strong attention to our customers, to whom targeted and dedicated solutions are addressed; selected business partners; and highly specialized personnel. We offer a wide range of services along with reliability, adaptability, and flexibility.

At NX Lifestyle Logistics / NX Lifestyle Freight Forwarding, we take pride in creating a supportive, innovative, and growth-focused workplace where our employees can thrive. We value collaboration, integrity, and excellence in everything we do, and we believe that our people are our greatest strength. To support our team, we offer a competitive benefits package that includes medical, dental, and vision insurance, FSA, HSA, 401K plan with match, paid time off, pet wellness coverage, legal services, critical illness coverage, and additional perks designed to promote health and a work-life balance. Join us and be part of a company where your contributions make an impact and your career can grow.

POSITION SUMMARY

The Account Coordinator in Logistics/Warehouse will manage our client needs within the supply chain, acting as a liaison to ensure smooth operations from order to delivery, handling inventory, coordinating shipments (inbound/outbound), resolving issues, managing documentation, and maintaining strong client/carrier relationships to optimize efficiency and satisfaction. This role blends customer service with operational oversight, focusing on accuracy, timely fulfillment, and cost control in a dynamic environment.

DUTIES AND RESPONSIBILITIES

• Serve as the primary contact for clients, freight carriers, suppliers, and internal
• Oversee the entire order cycle, ensuring accurate processing, tracking, and fulfillment of customer requests.
• Schedule and manage inbound/outbound shipments, prepare shipping documents, and track transportation.
• Address and resolve discrepancies, shipping errors, and logistical challenges.
• Analyze performance, identify bottlenecks, and recommend changes to enhance efficiency and productivity.
• Maintain accurate records, log, and ensure adherence to company policies and regulations.
• Will be required to occasionally travel to job sites for coordinating the delivery and installation of projects
• Will be assigned to managing all aspects of domestic, international, residential, and/or commercial projects
• Operate in compliance with company’s policies and procedures
• Working schedule is Monday to Friday 8 am to 5 pm. Maybe required to work after business hours to accomplish tasks at hand as needed

QUALIFICATIONS AND SKILLS

• High School Diploma or GED.
• 2 years of experience in logistics or administrative support roles.
• Familiar with Logistics Inventory Software: Magaya, Dispatch Track, Samsara is a plus

Leadership Skills

• Manages and orchestrates on-site and off-site activities related to project installation
• Requires flexibility and adaptability as unforeseen challenges arise during the management and installation of projects
• Must be able to thrive under pressure and maintain composure

Organizational Skills

• Maintains accurate records of incoming and outgoing merchandise and client inventory
• Keeps abreast of production schedules, shipping alerts, and inventory updates
• Prepares domestic and international shipping documents for projects outside of the market
• Must be able to generate company documents with utmost accuracy

Time Management

• Ability to properly manage projects/jobs to meet client time restrictions and project deadlines
• Must have the ability to handle several clients, vendors, and projects simultaneously
• Must be able to comprehend the overall dynamics of a project/job and be able to prioritize events to maintain a smooth and uninterrupted flow

Problem Solving

• Must be able to resolve problems on the spot as they arise during an installation/job
• Find creative approaches to solving unexpected complications
• Strong communication Skills
• Ability to communicate clearly with clients and team members
• Skilled in ascertaining the needs of clients and the requirements of projects/jobs
• Thorough communication of clients’ needs and requirements with team members
• Capable of addressing client concerns and overcoming any objections
• Reporting and updating clients/management with activities related to projects/jobs

Budgeting

• Possess the ability and the know-how of accurately estimating jobs/projects
• Knowledge of company portfolio of services and corresponding charges
• Accurately calculate charges and bill clients in a timely manner
• May be required to assist in collection of client debt
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) is essential.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Sense of ownership and pride in your performance and its impact on company’s success
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to multi-task, manage one’s own time and the time of others.
•  Previous experience in Logistics/Transportation
• Work Location: In person
• Fulltime

The hourly range for this role is from $22.00 to $27.00. However, specific compensation for the role will depend on the experience level.

NX Lifestyle Logistics USA INC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to provide proof of employment eligibility upon hire?
• Will you now, or in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?

Work Location: In person

Salary : $22 - $27