Loan Servicing Support Specialist

The New Washington State Bank is looking for a hard-working, detail-oriented person like you to join our team as a Loan Servicing Support Specialist! This position is located in Charlestown, Indiana at our Loan Operations Center. This individual will provide support for our Loan Operations Team by performing a variety of duties.

Position Overview

Provides loan servicing support through loan maintenance, payment processing, documentation review, title tracking, customer service, and operational support while ensuring accuracy and compliance.

Loan Servicing & Account Maintenance

• Review new loan input on the core system for accuracy.
• Process loan documentation and tickets to create and maintain new and existing loans, including in-house and participation loans.
• Post loan payments, payoffs, extensions, and set up ACH payments.
• Update rate controls on the core system
• Process paid loan files and maintain accurate loan records.
  
  
  

Loan Documentation & File Management

• Review loan files for completeness, accuracy, and compliance standards.
• Provide a second review of loan files uploaded to the imaging system.
• Maintain title tracking reports and follow up on incomplete files by contacting customers, vendors, or other appropriate parties.
• Ensure loan documentation is properly maintained and required documents are obtained in a timely manner.
  
  
  

Customer Service

• Answer incoming calls and assist customers and bank staff with questions or direct them to the appropriate department.
• Prepare correspondence for customers and vendors related to loan servicing activities.
• Provide support for additional Loan Operations and post-closing duties as needed.
  
  
  

Skills & Experience

• High School diploma or GED.
• Prior banking experience required.
• Associate degree or college preferred.