What are the responsibilities and job description for the Technology Solutions Specialist position at NWM Risk Management?
About NWM Risk Management
NWM Risk Management is committed to delivering exceptional service and innovative solutions to our clients. We are seeking a proactive and tech-savvy IT professional who enjoys solving problems, supporting employees, and identifying technology opportunities that improve business efficiency and operations.
Position Summary
NWM Risk Management is looking for a Technology Solutions Specialist to serve as the primary technology resource for our team. This role will provide day-to-day employee technical support while also evaluating, researching, and implementing technology platforms and tools that can streamline workflows, improve productivity, and support company growth.
This position is ideal for someone who enjoys both hands-on IT support and strategic thinking around business technology solutions.
Key Responsibilities
Employee Technology Support
Provide day-to-day IT support for employees, including troubleshooting hardware, software, systems, and connectivity issues
Respond to and resolve help desk requests in a timely manner for both W2 employees and contractors
Set up and maintain computers, devices, printers, software, and user accounts
Assist employees with onboarding, technology setup and offboarding
Coordinate with vendors and third-party technology providers as needed
Maintain documentation and IT procedures
Create & Maintain SOP library and documentation, including job descriptions. Meeting with SOP process owners to develop consistency
Technology Strategy & Business Improvement
Research and evaluate emerging technologies, software platforms, and business tools
Lead conversation with clients regarding API integrations.
Identify opportunities to streamline processes and improve operational efficiency.
All of our technology now: Bamboo, Box, Fountain, HubSpot, Monday.com, MS 365, Pruvan, QBO, Reply.io, Tipalti, Trello, True Dialog, 3CX, Zoom, ZoomInfo, Zoho
Recommend and help implement systems that improve workflows and employee productivity.
Assess opportunities for automation and integration across departments.
Collaborate with leadership to understand business needs and technology goals.
Lead system upgrades and implementation projects.
Security & Systems Management
Support cybersecurity best practices and employee awareness.
Monitor system performance and technology reliability.
Assist with software licensing, updates, and technology inventory management.
Help maintain data security and compliance standard.
Project Management
Coordinate technology initiatives from planning through implementation, tracking timelines, milestones, tasks, and deliverables.
Maintain organized project documentation, including meeting notes, decisions, action items, workflows, and progress updates.
Collaborate with internal teams and stakeholders to gather requirements, communicate updates, track dependencies, and ensure timely follow-through.
Monitor project progress, identify risks and roadblocks, provide status updates, and document outcomes and process improvements.
Requirements & Preferred Qualifications
25 years of IT support, systems administration, or technology solutions experience.
1-3 years of project management experience. Must be able to speak to projects they have led.
Experience supporting Microsoft Office/365, Windows environments, and common business applications.
Familiarity with cloud-based platforms and business software solutions
Strong organizational and project management skills, with the ability to manage multiple initiatives, track details, and maintain accurate documentation.
Self-starter and go-getter with a proactive mindset, strong problem-solving skills, and the ability to take ownership of projects from start to finish.
Strong communication and collaboration skills, with the ability to work cross-functionally, gather requirements, and coordinate with vendors and stakeholders.
Experience with project management tools, software integrations, process improvement, automation, and SOP development preferred.
Pay: $80,000
Location: Remote flexibility, but the candidate must be located in Washington, Oregon, California, Arizona, Ohio, or Colorado.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Salary : $80,000