What are the responsibilities and job description for the Sales Team Member position at NWM Enterprises Inc.?
NWM serves the Philadelphia region and is committed to helping families access smart, affordable energy. In this Sales Team Member role, you’ll be the voice of guidance, helping customers navigate residential energy plans with clarity, care, and a focus on solutions that meet their unique needs.
As a Sales Team Member, you’ll put people before pipelines. The Sales Team Member will support homeowners as they explore smarter energy options, process enrollments with precision, and manage every question with patience.
Why the Sales Team Member Role Matters
A home is more than a building; it's a sanctuary. The Sales Team Member does more than sell—they connect families to solutions that make their sanctuary safer, more affordable, and sustainable. You empower them to invest not just in a service, but in a better tomorrow.
Sales Team Member Responsibilities:
- Manage customer enrollment by setting up accounts, selecting plans, and ensuring accuracy with residential energy services.
- Explain energy products clearly, answer inquiries, and guide households toward solutions that fit their needs.
- Record customer interactions in CRM systems, track enrollment progress, and capture feedback to support retention.
- Troubleshoot enrollment issues, clarify service features, and escalate complex resolution cases.
- Work with internal teams to align messaging, maintain service standards, and deliver seamless customer experiences.
- Develop skills through training in enrollment processes, consultative communication, and emerging energy technologies.
Sales Team Member Qualities/Skills:
- High school diploma or GED required; coursework in communications, business, marketing, or sustainability preferred.
- Strong communication skills with proven ability to build rapport, adapt messaging, and present service options clearly.
- Experience in customer support, retail, or sales valued, especially within energy or subscription‑based service environments.
- Organized, proactive, and collaborative, with a growth mindset and commitment to delivering exceptional customer satisfaction.
- Proficiency in CRM systems and digital tools to manage accounts, track engagement, and streamline workflows with accuracy and compliance.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Work Location: In person
Salary : $45,000 - $55,000