What are the responsibilities and job description for the Integration System Support Specialist position at NWH?
NWH Overview:
NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14 hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber.
The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com.
NWH is seeking a qualified Application Systems Support Specialist to join our IT team. This position will focus on the development and support of internal and third-party applications to facilitate efficient data flow and operational continuity. Preferred experience includes SQL Server, SSIS, SSRS, SSMS, Secure File Transfer (sFTP), SmartConnect, SmartPost, and API-based solutions. This role requires close collaboration with both internal teams and external partners.
Key Responsibilities
- Actively monitor and address issues promptly to reduce system downtime
- Develop, configure, implement, and support integrations connecting internal business applications with external partner systems
- Provide Level 1 and 2 support for in-house and third-party applications, data pipelines, and systems integrations
- Build, manage, and document API integrations (REST, SOAP, JSON XML), including authentication methods (OAuth, API keys, Pgp keys, etc.)
- Collaborate with business and IT teams to collect requirements and convert them into scalable integration solutions
- Ensure application system integrations comply with performance, security, and compliance standards
- Maintain comprehensive documentation of data flows, system mappings, and integration processes
- Support system upgrades and migrations by ensuring compatibility and continuity of integrations
Qualifications
- 3-5 years of demonstrated experience managing complex system integration projects
- Bachelor’s degree preferred
- Strong SQL skills
- Understanding of data transformation and mapping techniques
- Experience using SQL to validate, test, and troubleshoot integration data flows
- Strong knowledge of API development, management, and testing including authentication methods
- Skilled and experienced in scripting or programming languages such as C#, Python, or PowerShell
- Hands-on experience with SQL Server Integration Services, SmartConnect, SmartPost (or similar integration platforms)
- Working knowledge and experience with Windows server and cloud environments
- Ability to identify, analyze, and resolve problems with clear and effective communication
- Familiarity with manufacturing ERP or financial systems integrations (e.g., Microsoft Dynamics GP, Epicor, or similar platforms.)
Preferred Skills
- Knowledge of EDI transactions and other B2B integration protocols
- Familiarity with data governance and security best practices
- Knowledge of integration design patterns and best practices
- Familiarity with version control systems (Git) and CI/CD pipelines
- Understanding of manufacturing processes and industry-specific data flows
- Ability to manage and prioritize multiple tasks and projects in a dynamic manufacturing environment
NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.