Documentation Specialist

Northwest Hardwoods Overview:

Northwest Hardwoods is the leading manufacturer of hardwood lumber in North America.  A fully integrated, global supplier of wood products, NWH serves the furniture, cabinet, molding and millwork industries.  Within NWH, Supply Chain is responsible for the disciplines of Procurement, Demand Planning, Supply Planning, Inventory Management, Transportation, Warehousing and S&OP. 

Position Summary:

NWH is looking for Documentation Compliance Specialists to provide excellent, dependable service to our customers and help grow our business. If you are a reliable team player who demonstrates exceptional accuracy to detail and a can-do attitude, we want you on our team!

Key Responsibilities and Duties:

• Act as senior level specialist for export team members, providing customer, supplier, and international documentation support to our fast-paced export organization.
• Specializes in moderately complex technical and business matters.
• Partner with internal and external stakeholders to prepare Export commercial documents including but limited to, Booking documents, shipping, instructions, phyto certificates, bill of ladings & proforma invoices.
• Monitors and efficiently completes paperwork and monetary transactions associated with international distribution.
• Teach and mentor junior level export specialists to comply with varying export regulations by region and by country.
• Work closely with the logistics team to secure vessel bookings and ensure on time delivery of customer orders.
• Effectively coordinate with logistics teams, third party vendors and internally based suppliers to track inbound and outbound materials.
• Review in process shipments to ascertain that proper documentation is received and complete per regulatory shipping application. Resolve problem areas
• Develop a close working relationship with managerial team, Export team members, supervisors, managers, existing customers. Build rapport with customer base.
• Maintain records of customer interactions and transactions, including details on actions taken.
• Efficient and effective communication with other sales associates, customers, vendors, and various key stakeholders throughout the company.
• Support and share insight with Team Leader and Manager on international activities and performance against goals.
• Adheres to corporate policies and procedures, international documentation compliance.
• Other duties as assigned.

Basic Qualifications:

• This is an experienced role with 3-5 years of relevant background required.
• High School diploma required.

Preferred Qualifications:

• Associates degree preferred.
• Ability to use MS Office suite and trainable on Supply Planning, Transportation and Customer Relationship Management software, Sales software.

Reporting Structure and Location:

• This position will report directly to the Import/Export Documentation Manager and based out of Frisco, Texas.
• No relocation assistance available for this role.

Perks & Benefits:

• Medical Plans/Dental Coverage/Vision Coverage
• Prescription Plans
• Life Insurance
• Short-Term Disability Benefit
• Voluntary Long-Term Disability Benefit
• 401k Retirement Saving with Company Match
• Health Saving Account (HSA)
• Employee Assistance Program
• Employee Engagement Center Support
• Paid Time Off and Paid Holidays
• Employee Engagement Events and Activities
• Employee Referral Bonus (No cap)

Additional Information:

Northwest Hardwoods, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.

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