What are the responsibilities and job description for the Senior Systems Engineer- MSP position at NWG Solutions?
We are seeking a highly skilled Senior Systems Engineer to join our growing team. In this role, you will serve as a technical leader responsible for designing, implementing, and supporting complex IT environments for a diverse client base. You will handle advanced escalations, mentor junior engineers, drive standardization, and contribute to continuous service improvement across our organization.
Key Responsibilities
- Advanced Technical Support & Escalations
- Serve as Tier 3 escalation for complex incidents across servers, networks, cloud platforms, and security systems.
- Troubleshoot and resolve high-impact issues across multi-site or multi-tenant environments.
- Project Delivery & Architecture
- Lead or participate in client projects including infrastructure upgrades, cloud migrations, security enhancements, and new technology rollouts.
- Design scalable, secure, and standardized solutions aligned with MSP best practices.
- Client Engagement & Consultation
- Act as a trusted technical advisor during QBRs, strategy sessions, and project scoping.
- Translate business requirements into technical solutions that meet client goals.
- Infrastructure Management
- Oversee implementation and maintenance of servers, virtualization platforms, storage systems, networking gear, and cloud services.
- Manage backup/DR systems, patching processes, and security tools to ensure compliance and uptime.
- Process Improvement & Documentation
- Create and maintain detailed documentation, SOPs, and configuration standards.
- Recommend and implement improvements to monitoring, automation, and service efficiency.
- Mentorship & Leadership
- Provide guidance, training, and knowledge transfer to junior and mid-level engineers.
- Assist with technical interviews and onboarding of new team members.
Required Qualifications
- 5 years of experience in an MSP or multi-client IT service environment.
- Expert-level knowledge in several of the following:
- Windows Server, Active Directory, Group Policy
- Azure / Microsoft 365 administration
- Hyper-V
- Networking (firewalls, routing, switching, VPNs)
- Backup and disaster recovery technologies
- Security tools (EDR, MFA, identity management, email filtering)
- Strong troubleshooting and root-cause analysis skills.
- Experience leading IT projects from planning to delivery.
- Excellent communication and customer service skills.
Preferred Qualifications
- Relevant certifications
- Scripting or automation experience (PowerShell preferred).
- Experience with RMM/PSA tools
What We Offer
- Competitive salary and performance bonuses
- Professional development and certification reimbursement
- Flexible work arrangements
- Opportunities to work with cutting-edge cloud and security technologies
- A collaborative, supportive engineering culture
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person