What are the responsibilities and job description for the Insurance Specialist position at NW Natural?
Insurance Specialist
Non-Union Position
Accounting - Mid-Office Staff; Portland,Oregon (US-OR)
Hybrid scheduleavailablefor Oregon & Washington residents.
Regular FT, Exempt
Posting # 5732
About Us:
At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve.Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.
In addition to environmental stewardship, we're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.
NOTE:
This hybrid position is based at our headquarters in downtown Portland, Oregon. Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area. Employees are required to work onsite Tuesdays through Thursdays each week, with remote work flexibility on Mondays and Fridays, subject to business needs. This schedule supports collaboration, connection, and team engagement while providing flexibility for focused remote work.
This position will play a pivotal role in:
- Serving its internal business partners by working with the Insurance Lead to respond to inbound requests on insurance coverage, assisting with clear communication related to the situation and help advocate for theCompany with the brokers and insurers.
- Navigating the practical application of insurance policies to everyday circumstances with the Insurance Lead.
- Analyze data to help support the business in prudent risk decisions.
- Maintain accurate filing systems, policy documentation, coverage information, endorsements, and supporting materials consistent with contractual, regulatory, and corporate requirements.
- Support our Insurance Lead, Risk Manager and executive management as they make critical long-term business decisions to mitigate risk while helping drive growth and value creation.
This person will:
- Ensure transparency and foster trust in with our business partners and internal customers; and
- As a fast-growing diversified utility, we are seeking a highly skilled, self-starter with experience in Insurance, Risk or a related field.
- Create and track insurance renewal forms and online applications, analyze and enter insurance data, issue certificates of insurance, research requested information, support renewal activities, and maintain insurance records.
- Coordinate with internal and external stakeholders to gather, verify, and submit information required for insurance applications and underwriter requests and help ensure complete and timely submissions.
- Compile certificate of insurance requirements, including coverage terms, limits, endorsements, and named insureds, for company projects, events, and compliance obligations.
- Assist facilitating recurring broker meetings to review open items, market updates, and insurance quotes.
- Support the implementation, administration, and ongoing maintenance of the company's Riskonnect system.
- Monitor insurance renewal timelines and compliance requirements; identify and escalate issues, risks, exceptions, or data-quality concerns.
- Recommend process improvements that strengthen operational efficiency, data quality, and record-retention practices.
- Complete projects and assignments at the direction of the supervisor & management.
- Respond to insurance-related questions from business units, including Claims, Tax, Rates and Regulatory, Accounting, Safety and others.
- Coordinate communications between the company and external business partners.
- Support departmental invoice processing and create purchase orders and purchase requisitions.
- Review insurance policies, endorsements, binders, and quotations to confirm that terms, conditions, exclusions, limits, and named insureds accurately reflect negotiated coverage.
- Develop insurance procedures, controls, and educational materials, and provide guidance to business units on coverage and claims reporting.
- Bachelor's degree in Risk Management, Finance, Accounting, Business Administration, or a related field; or an equivalent combination of education and relevant experience. Utility industry experience preferred.
- Professional certification (e.g., ARM, CRM, CPCU) is a plus.
- Minimum 2-5 years of progressive experience in business, preferably Insurance, Risk, or a related field.
- Skilled understanding of insurance, data analysis, risk analysis and proficiency in excel, data analytics, and modeling.
- Experience using and/or maintaining Riskonnect or similar Risk Management Information Systems.
- Experience with SAP and SharePoint is preferred.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Self-starter, curious mindset, strong time-management with keen attention to detail, ability to quickly build relationships.
- Excellent written and verbal communication and negotiation skills. Ability to present complex financial information clearly and concisely.
What we offer:
Health & Wellness -
- Rich health insurance benefits with competitive employer contribution
- Free access to an online wellness resources platform
Work Life Balance -
- Up to 23 Vacation Days
- 80 Hours of Sick Time
- 10 paid holidays and 3 floating holidays
- 3 weeks paid parental leave
- Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth.
- 1500 sq foot exercise facility and secure bike room
Financial -
- Meaningful annual incentive bonus opportunity in addition to base salary
- Competitive 401K company contribution and match
- 15% discount on NW Natural stock through Employee Stock Purchase Program
- Up to $5250 a year in tuition reimbursement
- Wellness incentive program
Discounts -
- 20% off natural gas service
- Up to 30% discount at NW Natural Appliance Center
- TriMet Pass for all HQ employees
- Generous discounts with Verizon & AT&T Wireless
Base salary range: $81,500.00-$111,850.00per year, depending on qualifications
Annual Target Incentive: Level 2, 9.5% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% - 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.
Application Process:To be considered for this position, submit a complete electronic application including cover letter and resume via our website.
https://www.nwnatural.com/about-us/the-company/careers
Deadline:10/20/26
Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
E-Verify Information
NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
All applications must be submitted through NW Natural's Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.
NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341.
NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, sexual orientation, gender identity, veteran status, disability or any federal, state or locally protected class.
We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. Pre-employment drug tests are part of the hiring process and apply to all positions.
NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.
Salary : $81,500 - $111,850