What are the responsibilities and job description for the ADMINISTRATIVE ASSISTANT position at NW FLEET TRUCK TRAILER REPAIR INC?
Job Summary:The Administrative Assistant plays a crucial role in supporting the day-to-day operations of our diesel repair shop. This role serves as the primary point of contact for customers, supports the scheduling and workflow of diesel technicians, and ensures the smooth handling of all administrative functions. The ideal candidate will have strong communication skills, excellent organizational skills, attention to detail, a proactive attitude, and preferably some familiarity with diesel engines or heavy-duty trucks. Key Responsibilities:Greet customers in person and over the phone; answer inquiries and schedule appointments.Maintain service calendars and coordinate with technicians for job scheduling.Process invoices, repair orders, work estimates, and payments.Manage shop email, correspondence, and customer follow-ups.Maintain digital and physical filing systems, including customer records and parts invoices.Order office and shop supplies as needed.Assist with marketing efforts, such as social media posts and promotional materials.Ensure a clean, organized, and professional front-office environment.Communicate with vendors and parts suppliers to confirm deliveries and order statuses.Support the shop owner and team with additional administrative tasks as needed.Minimum Qualifications:High school diploma or equivalent (Associate’s degree preferred).1 years of administrative or customer service experience, preferably in an automotive or service-related environment.Proficiency with office software (Microsoft Office, Google Workspace, QuickBooks, etc.).Strong organizational and multitasking skills.Excellent communication and interpersonal abilities.Knowledge of basic automotive terminology is a plus.Preferred Qualifications:Experience in an automotive / truck repair facility a plusExperience in freight movement company a plus Work Environment:This role is performed in an office setting located in a working repair shop. It may involve occasional interaction with the shop floor or outdoor areas.