Customer Service Manager

The Operations Manager is responsible to provide leadership and management to multiple functional areas within a manufacturing plant. This position will work proactively with plant management and production managers to ensure a high level of plant performance, provide quality and timely delivery to Homebuilding operations, and identify and implement continuous improvement opportunities.  The Operations Manager will align resources and performance of the functional areas and lead, coach, and develop a team of supervisors and/or individual contributors within the facility.

This role is located in our Thurmont MD plant. 

Primary Responsibilities:

·      Lead and manage daily operations of the Manufacturing Scheduling team and Customer Support Center.

·      Manage the customer scheduling and production capacity of the plant, through effective communication with Homebuilding Operations. Understand and manage capacity variables to drive an accurate and stable production schedule.

·      Manage the activities of the Manufacturing Customer Support Center. Collaborate with Homebuilding and Manufacturing leaders at all plants, as required, to ensure accurate and timely resolution of Homebuilding requests and orders.

·      Lead a team, promoting a positive work environment focused on achieving business goals. Foster an environment of coaching, development, and teamwork, and ensure expectations and results are communicated effectively.

·      Partner with Homebuilding Operations and the plant production departments to provide a high level of quality and timely resolution to any quality or delivery issues.

·      Ensure alignment, coordination, and cross training between the functional areas. Partner with leadership in production, other functional areas, and centralized operations to coordinate, align execution, and meet or exceed shared goals.

·      Review, analyze, and interpret data to evaluate performance, identify and lead improvements, and monitor and provide recommendations on key metrics within areas of accountability.

·      Demonstrate an active role in the plant safety program through conducting audits and ensuring leadership is monitoring all personnel for desired safety behaviors.

·      Manage key controllable operating expenses and develop cost control plans. Drive process improvement, throughout the plant, which focuses on results and fostering a culture of continuous improvement.

·      Participate in broader company initiatives, as assigned.

Qualifications:

·      Bachelor’s degree required.

·      MBA preferred.

·      5 years of progressively responsible leadership or management experience.

·      Excellent problem-analysis, critical thinking, and strategic planning abilities.

·      Experience communicating effectively with all levels of an organization.

·      Outstanding collaboration and conflict management abilities.

·      Customer orientation and commitment to stakeholder support.

·      Excellent reliability, with strong planning and organizational skills.

·      Focus on driving improvements within the organization and ability to influence others.

·      Ability to coach and develop others.

·      Demonstrated proficiency in managing multiple tasks, setting priorities, decision-making, adapting and meeting deadlines.

·      Ability to travel to other NVR plants and locations, as needed.

Life at NVR

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is a Top 5 US homebuilder that has been helping families build their happily ever after since 1948. All of our roles here at NVR, whether you are in the field or in the office, allow you to make a major impact in the lives of those who are looking to achieve home ownership. Our management team is tenured and talented (nearly 80% of them promoted from within), so you will have mentors who can share their knowledge, provide career guidance and encourage your success.

Benefits at NVR

In addition to our standard benefits, all employees have ownership in NVR through our Employee Stock Ownership Plan to actively participate in NVR’s financial returns.  NVR also offers a New Home Purchase Discount when purchasing one of our homes. 

View more about our exceptional culture and benefits at  https://www.nvrcareers.com/

We are an Equal Opportunity Employer.
Drug Testing and Background Check are required.
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.