Director of Hospice

What will you be doing:

We are looking for an experienced, talented, and compassionate Director of Hospice for a full-time position located in our Norwell office.

The Director of Hospice is responsible for the overall leadership, management, and strategic direction of hospice services. This role ensures the delivery of high-quality, compassionate care that aligns with the organization’s mission, regulatory standards, and fiscal goals. The Director leads a multidisciplinary team and fosters a culture of excellence, compliance, and patient-centered care.

Salary: 135,000.00 - 185,000.00 commensurate with experience

What will you do:

Leadership & Strategy

• Provide strategic direction and oversight for all hospice operations, ensuring alignment with organizational goals and community needs.
• Develop and implement short- and long-term plans to enhance service quality, patient outcomes, and staff engagement.
• Foster an inclusive, mission-driven culture that promotes collaboration, accountability, and continuous improvement.
• Represent the hospice program in community outreach, partnerships, and strategic initiatives.
• Collaborate with the Business Development team to drive program growth and strengthen referral relationships, aligning initiatives with the organization’s mission and long-term strategic objectives.

Clinical & Operational Oversight

• Ensure compliance with federal, state, and accreditation standards (Medicare Conditions of Participation, Joint Commission, etc.).
• Supervise and support clinical leaders in nursing, social work, spiritual care, bereavement, and volunteer services.
• Partner cross-functionally to streamline referral and admission processes, ensuring timely patient acceptance, operational efficiency, and continuity of care.
• Oversee patient care coordination to ensure high-quality end-of-life care and family support.
• Monitor key performance indicators, quality metrics, and patient satisfaction outcomes.

Financial Management

• Assist in the development and management of the hospice program’s budget, ensuring financial sustainability and responsible resource allocation.
• Analyze operational data and financial reports to identify trends and implement efficiency improvements.
• Collaborate with leadership on forecasting, reimbursement, and growth strategies.

Staff Development & Engagement

• Recruit, mentor, and retain a skilled interdisciplinary team of hospice professionals.
• Promote education and professional development opportunities to maintain clinical excellence.
• Create an environment that values teamwork, compassion, and staff well-being.

Regulatory & Quality Compliance

• Lead continuous quality improvement and performance initiatives.
• Prepare for and participate in regulatory surveys and audits.
• Maintain up-to-date policies and procedures in compliance with governing agencies.

What we’re looking for in you:

Personal Attributes

• Compassionate and empathetic leadership style.
• Ability to balance mission-driven care with operational efficiency.
• Strong ethical standards and commitment to patient and family dignity.
• Visionary mindset with the ability to inspire innovation in hospice care delivery.

Performance Expectations

• Meet or exceed patient satisfaction and quality benchmarks.
• Ensure compliance and readiness for all audits and surveys.
• Achieve financial targets and operational goals.
• Build a resilient, engaged, and high-performing team.

Education:

• Bachelor’s degree required
• Master’s degree preferred

Experience:

• Eight (8 ) years community health experience
• Five (5) years of Management and Supervisory experience.
• Recent Hospice experience
• Knowledge of hospice regulations and eligibility required.

Why NVNA & Hospice?

Join NVNA and Hospice, a mission-driven team recognized for excellence in home health, hospice, wellness, and public health services serving 27 communities, from Quincy to Plymouth. As a non-profit, NVNA and Hospice consistently earns five-star patient experience ratings from the Centers for Medicare and Medicaid Services, the highest achievement possible and ranks among The Boston Globe’s Top 100 Women-Led Businesses in Massachusetts.

Our commitment to our employees and community reflects our values offering high-quality services and excellent customer service, in a safe, caring environment with focus on integrity, professional development, respect and employee well-being.

In 2024, $6.5 million was raised to expand care access, with over $25 million raised through our Charitable Fund to date. Serving 27 communities and delivering 120,000 annual visits, our 331-member team is known for compassionate, innovative, and high-quality care.

What's in it for you?

• Medical, Dental and Vison Benefits
• Company paid Life Insurance and Long-Term Disability
• Generous Paid Time Off Package
• 401 (k) match program
• Tuition Reimbursement and Scholarship Program
• Mileage Reimbursement (in field positions only)

VACCINE REQUIREMENTS: NVNA and Hospice requires full vaccination for Covid-19 and flu as a condition of employment. An exception to this mandatory requirement can be requested.

NVNA and Hospice complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.