Quality Team Manager (Customer Relations)

About us

Established in 2023, NVH USA, Inc. is an innovative automobile parts manufacturer based in Locust Grove, Georgia. As a burgeoning member of the global auto parts industry, we are committed to setting new standards in quality, technology, and sustainability. Our dedication to excellence and forward-thinking has positioned us to influence the future landscape of automotive manufacturing.

At NVH USA, our mission extends beyond the realm of auto parts manufacturing. We are devoted to pioneering quality innovations, advancing technology developments, and fostering a culture that values creative human resources. Our ceaseless efforts are aimed at generating prosperity and hope for the next generation. Through our work, we are dedicated to contributing positively to the global society, ensuring that our impact resonates far and wide.

Department

Quality

Reports To

Quality Manager/Plant Manager

Position Summary

The Quality Team Manager serves as the primary customer contact for all quality-related matters. This position coordinates customer communication, manages customer concerns, supports quality investigations, and ensures customer satisfaction through effective collaboration with Quality, Production, Engineering, and Management.

This position is intended for a recent college graduate with a Bachelor's degree in Communications or a related field. The successful candidate will receive on-the-job training to develop knowledge of quality systems, customer requirements, and manufacturing processes while building a career in automotive customer quality management.

Essential Job Duties

Customer Quality Management

• Serve as the primary contact for customers regarding quality-related matters.
• Build and maintain strong professional relationships with customer quality representatives.
• Respond promptly to customer inquiries and quality concerns.
• Coordinate customer meetings, conference calls, audits, and plant visits.
• Represent NVH professionally during customer interactions.

Customer Complaint Management

• Receive, document, and coordinate customer quality concerns.
• Work with Production, Engineering, and Quality personnel to investigate customer issues.
• Coordinate containment activities and corrective actions.
• Track customer concerns through completion.
• Ensure timely communication and follow-up with customers.

Documentation & Reporting

• Prepare customer quality reports, presentations, and correspondence.
• Maintain customer complaint records and quality documentation.
• Track corrective actions and customer action items.
• Assist with customer scorecards and quality performance metrics.
• Maintain organized documentation for audits and customer reviews.

Cross-Functional Coordination

• Communicate customer quality requirements to internal departments.
• Coordinate quality improvement initiatives across multiple departments.
• Support product launches and engineering changes.
• Assist with customer-requested quality improvements.
• Work closely with Production, Engineering, Logistics, and Management to ensure customer satisfaction.

Continuous Improvement

• Participate in continuous improvement initiatives.
• Assist with root cause investigations and corrective action follow-up.
• Support ISO, IATF, and customer-specific quality requirements.
• Recommend improvements to customer communication and quality processes.

Training

This position includes on-the-job training. Employees will be trained on inspection procedures, quality standards, and documentation requirements.

We offer competitive compensation packages, including benefits such as medical insurance, retirement plans, and paid time off. Join our team of dedicated professionals and contribute to our commitment to delivering high-quality products to our customers.

If you meet the requirements for this position, please apply with your updated resume. We look forward to reviewing your application.

Qualifications

Education

Bachelor's Degree in:

• Communications (Preferred)
• Business Administration
• Public Relations
• Marketing
• Organizational Leadership
• Related Field

Recent college graduates are encouraged to apply.

Required Skills

Required Skills

• Excellent verbal and written communication skills
• Outstanding customer service skills
• Strong organizational and analytical abilities
• Professional presentation skills
• Detail-oriented with excellent follow-up skills
• Strong problem-solving and conflict-resolution abilities
• Ability to manage multiple priorities
• Microsoft Office proficiency (Excel, Word, PowerPoint, Outlook)
• Positive attitude and willingness to learn

Preferred Qualifications

• Internship or customer service experience
• Automotive or manufacturing exposure (preferred but not required)
• Knowledge of ISO 9001 or IATF 16949 is a plus (training provided)
• Bilingual in Korean or Spanish is a plus

Physical Requirements

• Ability to walk and work throughout the manufacturing facility.
• Ability to stand for extended periods during customer visits and plant walkthroughs.
• Ability to occasionally lift up to 25 pounds.
• Ability to walk throughout the manufacturing facility.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in a manufacturing environment with varying temperatures and noise levels.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Job Type: Full-time

Pay: Up to $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Locust Grove, GA 30248 (Required)

Ability to Relocate:

• Locust Grove, GA 30248: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000