What are the responsibilities and job description for the Retail Compliance & Dispute Specialist position at nVent?
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
Fine & Dispute Management- Track & Monitor:Actively monitor major retail customer portals for compliance infractions, chargebacks, and deductions related to on-time delivery (OTD) and shipping performance.
- Investigate:Audit and research root causes for each fine using our ERP system, shipping logs, and carrier data to determine if the penalty is valid or disputable.
- Dispute Execution:Build comprehensive dispute cases with necessary documentation (e.g., bills of lading, proof of delivery, system timestamps) and submit them within strict retailer windows to claw back lost revenue.
- Financial Reporting:Maintain a centralized tracker of all incoming fines, successful disputes, and net losses; provide monthly insight to leadership on chargeback trends.
- Operational Direction:Partner directly with the Warehouse and Logistics teams to communicate specific routing guide changes, compliance difficulties, and retailer-specific packaging/shipping rules.
- Root-Cause Resolution:Lead regular reviews with warehouse leadership to investigate systemic operational issues (e.g., picking delays, carrier missed pick-ups) leading to fines.
- Process Improvement:Recommend and help implement workflow modifications in the warehouse or order management system to improve timely shipping metrics.
- Stay up to date on evolving vendor compliance manuals and routing guides for all major retail accounts.
- Serve as the internal subject matter authority on retail compliance requirements.
- 2 years of experience in Retail Customer Care, Logistics, Supply Chain, or Deductions/Accounts Receivable. Experience dealing specifically with major retail vendor compliance/chargebacks is highly preferred.
- Proficiency with ERP systems and advanced Excel skills for tracking and analyzing data trends.
- Strong problem-solving and investigative skills; ability to connect the dots between data points from different systems to build a defense case.
- Excellent written and verbal communication skills. Ability to confidently deliver feedback and process direction to warehouse teams and hold internal partners accountable.
- Exceptional organizational skills to handle strict dispute deadlines across multiple retail accounts.
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
Benefit Overview
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
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At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.