Customer Service Rep

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Join nVent during an exciting time of growth and help support our Hoffman brand. This role is open due to promotion! In this role, you’ll be at the heart of the customer experience by answering questions, handling orders, and coordinating with teams across the business to deliver reliable solutions. If you enjoy solving problems, working with people, and seeing the impact of your work, this role offers both variety and visibility.

What You Will Experience In This Position

• Research and recommend solutions for all incoming calls regarding pricing and availability, order status.
• Provide technical application support, product selection, and have a have an understanding of our Hoffman Climate Control Products (Air Conditioners, Heat Exchangers, Chillers, Cooling Accessories).
• Work closely with engineering and product management to support our customers customer product inquiries.
• Enter quotes using our internal tools.
• Receive and process domestic standard distributor orders via JDE ERP system, phone and email for assigned functional area/brand to ensure timely delivery to customers.
• Collaborate with sales, marketing, production, logistics and other operating functions regarding product, delivery or service matters.
• Monitor or follow-up on scheduled shipment dates to ensure timely delivery. This may include obtaining proof of delivery and/or expediting shipment as needed.
• Identify key components to assist customers in part replacements.
• Ensure all customer requests are responded to in a timely and professional manner.
• Maintain high level of performance by meeting team key performance indicator (KPI) goals.
  
  

You Have

• Associate degree or equivalent work experience.
• 2 years of customer service experience, preferably in a call center and/or manufacturing environment.
• Strong attention to detail, accuracy, and problem-solving skills, including identifying root causes and recommending solutions.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment with a high level of independence.
• Strong communication skills (written and verbal) with the ability to work effectively across functions and with all levels of stakeholders.
• Demonstrated ability to handle challenging customer situations professionally, with empathy and a customer-first mindset.
• Adaptable, self-motivated, and committed to continuous learning, professionalism, and maintaining strong working relationships.
  
  

We Have

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
• Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
  
  

• Commitment to strengthen communities where our employees live and work
• We encourage and support the philanthropic activities of our employees worldwide
• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
  
  

Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance
• Benefits to support the lives of our employees
  
  

Pay Transparency

nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.

Compensation Range

$23.90 - $44.40 Per Hour

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.
  
  

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.