What are the responsibilities and job description for the Front Desk Receptionist / Customer Service position at nVe Salon?
Job Summary
We are seeking an energetic and personable Front Desk Receptionist / Customer Service professional to be the welcoming face of our Salon. In this vital role, you will manage front desk operations, provide exceptional customer support, and ensure an enjoyable client experience from start to finish. Your positive attitude, organizational skills, and ability to handle multiple tasks efficiently will help create a professional and friendly environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your administrative and customer service skills in a dynamic setting.
Duties
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
- Offering and providing coffee, tea, water, snacks.
- Manage multi-line phone systems, answer inquiries with professionalism, and direct calls appropriately using excellent phone etiquette
- Handle front desk responsibilities including check-ins, appointment scheduling, and client check in procedures
- Perform data entry, filing, and maintain organized records using Microsoft Office, Google Workspace, and other office management tools
- Support office operations by managing calendars, scheduling and coordinating appointments efficiently
- Assist with week end payroll
- Provide customer support by addressing inquiries via phone or email, resolving issues promptly, and maintaining positive client communication
Qualifications
- Bilingual proficiency is highly preferred to serve diverse client needs effectively
- Proven office / retail / salon management experience with strong organizational skills and attention to detail
- Proficiency in general computer literacy. (phorest software will be taught)
- Excellent phone reception skills with a focus on phone etiquette and professional communication
- Ability to multitask efficiently
- Experience with QuickBooks or bookkeeping is a plus but not required; training will be provided for the right candidate
- Strong time management skills with the ability to prioritize tasks effectively
- Personal assistant or calendar management experience is advantageous for supporting team schedules
Join us as a Front Desk Receptionist / Customer Service representative where your enthusiasm and organizational expertise will make a meaningful impact! We value dedicated employees eager to grow while delivering outstanding service in a fast-paced environment. This paid role offers valuable experience in salon management and customer relations.
Pay: $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $16