What are the responsibilities and job description for the Veterinary Receptionist / Client Service Representative (CSR) position at NVA?
Description & Requirements
Join Our Team! Veterinary Receptionist / Client Service Representative (CSR) – Full Time
Are you looking for a meaningful career where you can make a real difference in the lives of animals and the people who love them? Santa Clara Animal Hospital is seeking a Full-Time Veterinary Receptionist / Client Service Representative (CSR) to join our dedicated front desk team.
For over 30 years, Santa Clara Animal Hospital has provided trusted, high-quality veterinary care to a diverse array of patients. From dogs and cats to birds, reptiles, pocket pets, and exotics, we believe every creature deserves exceptional care.
About Us:
At Santa Clara Animal Hospital, our mission is to provide comprehensive, top-tier veterinary care with kindness and compassion. We’re a fast-paced, five-doctor practice that’s well-established and deeply trusted in the community. Our team genuinely loves what we do and enjoys having fun while we work. We prioritize the well-being of our staff and foster a culture rooted in support, understanding, compassion, and teamwork.
We offer:
- Competitive wages
- Medical, dental, and vision insurance
- 401k with match
- Paid vacation, sick time, and holidays
- Employee pet care benefits
- Quarterly bonus opportunities
- Disability & life insurance
About the Role:
As a CSR, you’ll be the warm, welcoming face of our clinic. This role is ideal for someone who thrives in a busy environment, has excellent communication skills, and enjoys working with both animals and people.
Schedule: Full-time, four 10-hour shifts per week (3 days off weekly), with one 4-hour Saturday shift per month.
Key Responsibilities:
- Welcome clients and patients with compassion and professionalism
- Answer phones, manage reminders, and schedule appointments
- Maintain accurate records using veterinary software
- Process payments and invoices
- Collaborate with veterinary staff to support smooth daily operations
- Assist with client questions in-person and over the phone
- Keep the reception area & lobby tidy and organized
Qualifications:
- Previous receptionist or customer service experience (veterinary or medical setting preferred)
- Excellent communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment as well as manage a high call volume
- Comfortability around pets and their people
- Familiarity with veterinary software (e.g., Avimark, Cornerstone) is a plus
- High school diploma or equivalent required
Pay: $18–$20/hour, depending on experience
If you’re passionate about animals, love helping people, and want to work in a clinic where your contributions truly matter, we’d love to hear from you!
Learn more about our team:
🔗 www.santaclaraanimalhospital.com
Salary : $18 - $20