What are the responsibilities and job description for the Veterinary Client Services Representative position at NVA?
Description & Requirements
East Brook Animal Hospital
Reposting -Ready for Immediate FULL TIME Hire
VETERINARY CLIENT SERVICE REPRESENTATIVE- CLIENT & PET CENTRIC
Do you love being surrounded by coworkers who will support you and have a wealth of knowledge-they've got you? If so, East Brook AH is your hospital. We request an individual who is 100% outgoing, loves communicating with people, smiles and makes everyone feel welcome and comfortable, whether it is in person, on the phone or through an email, it all counts! Strong communication is a must But most importantly this individual will strive to educate, advocate, and be the liason of communication between doctors and our clients!
If so, this job is for you!
The CSR we seek has a background in the animal care/veterinary industry (strongly preferred). This position will represent the face of our hospital and team, and leave the beginning and ending impression.
Expectations will be to provide exceptional service to all of our clients and patients every day. An individual who exhibits practical knowledge, is articulate, driven, a multitasker and has quick learning skills, solid computer program and navigation skills. Interpersonal skills; someone open and willing to ask questions, converse with clients and fellow team members through cheerful or challenging conversations, the love to educate, advise responsibly, act as a liaison of communications, and be able to cope swiftly in emotionally stressful situations, be empathetic to others, and multitasks with urgency. Exceptional phone etiquette a must, including listening, dictating telephone calls and medical notes with precise accuracy.
Job Requirements/Essential Functions;
- Strongly Preferred: Minimum of 1-2 years of experience in the Veterinary/Animal Related Field and veterinary terminology- knowledge of vaccines, annual testing, appointment types, and veterinary medical dictation a plus.
- Requested: Minimum 1–2 years in the Customer Service Industry- strong interpersonal abilities, outgoing and friendly
- Required: Strong Computer Navigation skills: Computer navigation required / PIMS/ Microsoft/ Word/ Excel
- Required: Provide excellent communication in verbal and written form
- Required: Multitasking ability, Solid critical thinking skills, complex solving, active listening, and decision-making skills
- Required: Multiple times per day; The ability to sit, stand, climb stairs, kneel, bend, push, pull, lift and carry up to 50lbs- we have 2 flights of stairs we access regularly- can be physically demanding
- Expected: Must be self-motivated; work well alone or with others, accepts direction from all supervisors; and readily will ask for help when needed. A genuine team player.
Benefits- Generous employee discount for your pets medical services, medication and food, benefits for FT include option for Vacation/Medical/Dental and more.
Schedule- 4 or 5 day- work weeks may be required depending on business needs with flexible days- and weekend availability is required (Saturdays)
**East Brook Animal Hospital is an equal opportunity employer. We strongly and proudly support and value the uniqueness of all individuals and promote a diverse work environment**