What are the responsibilities and job description for the Pet Resort Manager position at NVA?
Description & Requirements
Blue Ridge Pet Resort
About Us Blue Ridge Pet Resort is a premier pet resort dedicated to providing top-quality care, comfort, and enrichment for pets while their owners are away. We pride ourselves on creating a safe, fun, and nurturing environment where pets receive personalized attention and exceptional service.
Job Overview
We are seeking a passionate, organized, and experienced Pet Resort Manager to lead our team and ensure the highest standards of care for our guests. The ideal candidate will have a strong background in animal care, team leadership, and customer service, with a commitment to maintaining a welcoming and well-run facility.
Key Responsibilities
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Operations Leadership: Oversee daily operations to ensure a safe, clean, and friendly environment for pets and clients.
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Team Management: Lead a team of pet care associates, groomers, and front desk staff—including hiring, training, and scheduling.
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Quality of Care: Ensure all pets receive proper care, including feeding, exercise, medication administration, and enrichment activities.
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Customer Excellence: Provide exceptional service by addressing client questions, concerns, and special requests with professionalism and empathy.
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Administration: Maintain accurate records of pet care, reservations, and client information.
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Facility Safety: Monitor and maintain cleanliness and safety standards throughout the resort.
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Process Improvement: Develop and implement policies to improve efficiency and quality of care.
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External Relations: Collaborate with veterinary partners, suppliers, and external contacts.
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Emergency Response: Handle urgent situations with calmness and competence.
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Growth: Promote the resort’s services through marketing and community outreach efforts.
Qualifications
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Education: High school diploma or equivalent (Bachelor’s degree preferred).
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Experience: 3 years in pet care, veterinary services, or animal boarding.
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Leadership: At least 1 year in a managerial or supervisory role.
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Skill Set: Strong organizational and communication skills with a deep understanding of animal behavior, health, and safety.
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Tech Savvy: Proficiency with computer systems and booking software.
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Passion: A genuine love for animals and a steadfast commitment to their well-being.
Benefits
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Compensation: Competitive salary based on experience.
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Insurance: Health, dental, and vision coverage.
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Time Off: Paid time off and holiday pay.
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Perks: Employee discounts on pet care services.
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Growth: Opportunities for professional development and career advancement.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
Website: https://www.blueridgevets.com/
Address: 120 E Cornwell Ln, Purcellville, VA 20132