What are the responsibilities and job description for the Hospital Operations Manager position at NVA?
Description & Requirements
Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving growth and fostering a positive and collaborative team environment? National Veterinary Associates is seeking enthusiastic Veterinary Hospital Managers to join our thriving team in the Greater Chicago area!
These roles demand a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians.
The successful candidate will have experience in Operations Management, including but not limited to Human Resources, Personnel Management, Marketing, and Business Development. Additionally, strong financial and operational acumen in budgeting and P&L will be required and utilized daily.
If you are a dynamic team leader with an entrepreneurial drive who is ready to take charge of a multi-million-dollar business that positively impacts your community, this role may be for you! *experience leading teams in the veterinary medicine industry is preferred, however, we are also open to operations management backgrounds in human healthcare, retail, hospitality, or consumer services.
For more information about NVA, please visit: https://www.nva.com/
- Complete ownership of P&L, accountable for the hospital's performance
- Collaborate with regional leadership to identify trends and forecast the hospital's needs
- Manage accounts receivable
- Oversee hospital inventory and control facility and administrative costs
- Manage payroll for hospital staff
- Develop the hospital schedule and manage labor costs
- Champion change and identify, document, share, and promote best practices
- Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
- Implement new technologies and initiatives to improve operational efficiency
- Establish and drive the culture of the hospital
- Track and maintain current licensures for all DVMs
- Provide feedback and handle challenging conversations
- Demonstrate and reinforce the highest level of client service
- A bachelor’s degree in business or a related field is preferred
- 3-5 years of experience in a managerial role, including customer service experience
- Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
- $78,000 - $85,000 anticipated base salary DOE
- Annual Bonus Opportunity paid quarterly
- Health Insurance Benefits
- Free Mental Health Benefit Options
- 401k with Match
- Competitive PTO Plan
- Continuing Education Stipends
- Fair Work-Life Balance
Salary : $78,000 - $85,000