What are the responsibilities and job description for the Equine Veterinary Practice Manager position at NVA?
Description & Requirements
McKinlay & Peters Equine Hospital is a trusted leader in equine veterinary medicine, built on a foundation of partnership, progress, and an unwavering love for horses. At every stage of growth, our focus has remained the same: providing the most comprehensive and compassionate care possible. “For the Love of Horses” is more than a motto—it is the guiding principle behind our culture, our medicine, and our people. Our team is made up of dedicated horsemen and women who share a deep respect for the horse and a commitment to excellence in everything we do.
About the Role
As Practice Manager, you will serve as a key member of the leadership team, working in close collaboration with our Managing Veterinarian and support staff to ensure smooth operations, exceptional client service, and a thriving team culture across two locations. This role is ideal for a driven, organized, and team‑oriented leader who thrives in a fast‑paced equine environment and is passionate about supporting both people and patients.
Key Responsibilities
Leadership & Strategic Planning
- Partner with the Managing Veterinarian to set and achieve short‑ and long‑term strategic goals
- Foster a supportive, collaborative team culture focused on high‑quality patient care and exceptional service
- Lead staff meetings, team‑building initiatives, and internal communications
- Champion change and promote best practices across all areas of hospital operations
Operations Management
- Oversee day‑to‑day administrative operations, ensuring seamless clinic and ambulatory workflows
- Ensure compliance with OSHA, DEA, and other regulatory standards
- Maintain hospital scheduling and optimize labor utilization
- Supervise fleet maintenance, facility upkeep, and IT needs
Team & HR Management
- Lead recruitment, onboarding, training, and ongoing development of support staff
- Manage performance processes, including coaching, evaluations, and disciplinary actions
- Maintain accurate licensure, CE records, and credentialing documentation for veterinarians and staff
Client Service & Community Engagement
- Ensure exceptional client service, resolving concerns with professionalism and empathy
- Implement strategies to strengthen client relationships and grow local referrals
- Support educational outreach, marketing initiatives, and community engagement through McKinlay & Peters’ digital platforms and local events
Financial Management
- Manage accounts receivable/payable, bank deposits, and invoice audits
- Oversee payroll processing and DVM production calculations
- Monitor inventory, purchasing, and facility expenses
- Collaborate on budgeting and forecasting to support sustainable clinic growth
Qualifications
- Bachelor’s degree in business, management, or a related field (preferred)
- 3–5 years of experience in a veterinary, medical, or equine practice leadership role
- Strong knowledge of HR best practices, financial reporting, and inventory control
- Proficiency in Microsoft Office and practice management software (EzyVet experience a plus)
- Excellent interpersonal, organizational, and communication skills
- Equine industry experience or horse background strongly preferred
To learm more about us, please visit https://www.mckinlaypetersequine.com/