What are the responsibilities and job description for the Customer Service Representative position at NVA?
Description & Requirements
Riverview Animal Hospital is Hiring
Best team in town ▪ Never a dull day ▪ Always learning something new
Opportunity to advance ▪ Dogs and cats, all day every day
Do you thrive in a fast-paced environment? Are you a capable multi-tasker and able to prioritize effectively? Do you have solid computer-navigation and typing skills? Are you an effective communicator (both written and oral)? Does customer service fulfill you?
Client Service Representative Role Requirements
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 2 years of related customer service experience required.
- Veterinary hospital experience a plus
- An employee in this position must have a sense of caring for animals and their owners
- Professional communication skills
Client Service Representative Responsibilities
- Assist with checking in clients/patients
- Answering phones
- Replying to client emails
- Relaying medical information to clients
- Generally assisting with the day-to-day operation of the hospital
- Communicating client concerns with the medical staff
- The base hourly range for this position is $17.00 - $19.00. Our pay ranges are primarily determined by role and level of responsibilities. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.
- Position eligible for a periodic paw bonus
- Position eligible for shift stipend
Benefits
* Paid holidays
* 401K Retirement
* Health, Dental, and Vision insurance with a generous employer contribution
* Health Savings Account available
* Generous pet care benefits
* Paid Time Off (“PTO”)
* Pet Discounts
* Team events and other local social activities
** For qualified candidates; benefits may vary based on experience and full vs part time
- Accepting applications through 12/5/25
Salary : $17 - $19