What are the responsibilities and job description for the Customer Service Representative Lead position at NVA?
Description & Requirements
Customer Service Representative (CSR) Lead
Belmont Shore Veterinary Hospital | Long Beach, CA
$21–$26/hour Full Benefits
Belmont Shore Veterinary Hospital is seeking an experienced Customer Service Representative (CSR) Lead with a strong background in the veterinary industry to oversee front desk operations and elevate the client experience.
If you have proven experience in veterinary client service, team leadership, and front office coordination, this is your opportunity to step into a key leadership role where your impact is immediate and meaningful.
Why You’ll Stand Out in This Role
- Leadership opportunity in a fast-paced veterinary hospital
- Direct impact on client satisfaction, team performance, and hospital success
- Collaborative, supportive, team-oriented culture
- Work with experienced veterinarians and a high-performing clinical team
Key Responsibilities
- Lead and supervise a team of Customer Service Representatives (CSRs)
- Ensure consistent delivery of exceptional veterinary client service
- Manage front desk workflow: check-in/out, phones, scheduling, client communication
- Resolve client concerns professionally and efficiently
- Train, mentor, and support CSR team members
- Collaborate with veterinarians and technicians to ensure seamless patient care
- Maintain accuracy in a paperless, electronic medical record (EMR) system
Required Qualifications (Indeed/LinkedIn Optimized Keywords)
- Veterinary experience required (clinic, hospital, or similar setting)
- Previous CSR Lead, Lead Receptionist, or Front Desk Supervisor experience preferred
- Strong skills in client communication, conflict resolution, and team leadership
- Experience with veterinary practice management software (Avimark, eVet, Cornerstone, etc.)
- Ability to multitask in a high-volume, fast-paced environment
- Tech-savvy and comfortable with paperless workflows and scheduling systems
Compensation & Benefits
- Pay: $21–$26/hour (based on experience & leadership background)
- Health insurance (full-time employees)
- Paid vacation & holidays
- 401(k) retirement plan
- Employee pet care discounts & benefits
- Paid uniforms
Schedule: Flexible availability required (evenings & weekends)
What We’re Looking For
We are looking for candidates who:
✔ Have strong leadership presence and accountability
✔ Are passionate about client service in a veterinary setting
✔ Can train and motivate a team
✔ Thrive in a structured, high-standard environment
✔ Want long-term growth and stability in a leadership role
Apply Today
Take the next step in your veterinary leadership career and join a hospital that values excellence, teamwork, and compassion.
No phone calls, please
Employment contingent on background check
Salary : $21 - $26